Technical Support Specialist

1 day ago

Cork, Cork, Ireland beBeeEnterprise Full time €55,000 - €85,000
Job Title:

Enterprise Technical Support Advisor

Key Responsibilities:
  1. Provide technical assistance to customers, focusing on migrations in an enterprise environment.
  2. Troubleshoot customer issues by reproducing them in a support lab and effectively communicating solutions.
  3. Maintain a personal queue of ongoing customer issues until resolution and interface with other departments.
  4. Document all customer case details on our case tracking system.
  5. Be proactive in creating and publishing documentation in a customer-focused knowledge-centred support environment.
  6. Develop and attend training for self-improvement to assist and share knowledge with other engineers.
  7. Initiate, participate or lead local and global projects.
Requirements:
  • Prior experience in technical support dealing with enterprise customers.
  • Experience with migrations including Accounts/Mailbox/Sharepoint/Teams/OneDrive/Power BI.
  • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications.
  • Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI).
  • An in-depth understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers.
  • Messaging Fundamentals including mail routing, connectors, interoperability with foreign systems.
  • Strong knowledge of Windows operating systems and networking (TCP/IP, DNS, LDAP).
  • Understanding of MAPI and EWS.
  • Experience with management of Microsoft SQL server.
Preferred Competencies:
  • Knowledge of Active Directory Access Control and user management.
  • VMWare/Virtual Server technology experience.
  • Powershell scripting.
  • Knowledge of Zimbra, G-suite, and IBM/HCL Domino.
  • Active Directory Management.
  • Fluency in other European languages is an advantage.

The Enterprise Technical Support Advisor will work closely with the team to ensure timely and effective resolution of customer issues. This role requires excellent communication skills, both written and verbal, as well as the ability to work independently and as part of a team.

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