Food Service Operations Manager

7 days ago

County Dublin, Ireland beBeeLeadership Full time €35,000 - €55,000
Job Title: Food Service Operations Manager

About the Role:
We are looking for a skilled and experienced Food Service Operations Manager to join our team. The ideal candidate will have a proven track record of managing food and beverage operations in a fast-paced environment, with a focus on delivering exceptional customer service and maintaining high standards of quality and safety.

Key Responsibilities:
  • Supervise daily operations across the bar, breakfast, and grab-and-go areas.
  • Lead and motivate the F&B crew to deliver exceptional service with personality and pace.
  • Ensure all food and beverage offerings meet brand standards: fun, fresh, and flawless.
  • Manage stock levels, ordering, and waste control to keep things lean and efficient.
  • Support the setup and implementation of F&B systems and procedures during pre-opening.
  • Handle guest feedback with confidence and turn challenges into opportunities.
  • Collaborate with the kitchen and front office teams to ensure seamless service.

Health & Safety Responsibilities:
  • Ensure compliance with all food safety, hygiene, and health regulations.
  • Conduct regular checks and maintain accurate records of cleaning, temperature logs, and allergen controls.
  • Support the training of crew members on safe food handling and emergency procedures.

Customer Care Focus:
  • Deliver warm, engaging service that reflects the hotel's spirit.
  • Anticipate guest needs and personalize the experience wherever possible.
  • Handle complaints with professionalism and a can-do attitude.
  • Ensure wake-up coffee is hot, cocktails are cold, and smiles are always on the menu.

SOP Compliance & Review:
  • Review and maintain Standard Operating Procedures (SOPs) for all F&B areas.
  • Ensure all crew are trained on current SOPs and updates are rolled out effectively.
  • Identify opportunities to improve efficiency, service flow, and guest satisfaction.

Brand Standards & Flexibility:
  • Uphold brand standards in every aspect of F&B delivery.
  • Be flexible and hands-on, supporting other departments when needed.
  • Embrace the dynamic nature of a pre-opening environment with energy and enthusiasm.

Communication:
  • Maintain clear and timely communication with the kitchen, front office, and management teams.
  • Lead daily briefings and ensure all crew are aligned on goals, specials, and service standards.
  • Document and escalate any incidents or feedback as appropriate.

Requirements:
  • Previous experience in a supervisory F&B role, ideally in a lifestyle or boutique hotel.
  • A passion for hospitality and a love for creating memorable guest experiences.
  • Strong leadership, communication, and organizational skills.
  • A self-sufficient mindset: you're confident making decisions and leading the shift.
  • Familiarity with POS systems and basic stock control processes.

Benefits:
  • Be part of an exciting pre-opening team shaping the hotel's personality.
  • Work in a design-led, high-energy environment where individuality is celebrated.
  • Access global training and career development programs.
  • Enjoy staff discounts, recognition programs, and more.

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