Strategic Customer Experience Leader

1 day ago

Mullingar, Ireland beBeeCustomer Full time €80,000 - €110,000
Job Description

Leading cross-functional teams in designing and delivering customer journeys that drive satisfaction, loyalty, and advocacy is crucial for our organisation. This role involves facilitating journey mapping workshops, prioritizing high-impact initiatives, and aligning business and technical teams to execute seamless experiences.

  • This position is ideal for individuals with excellent strategic planning skills, the ability to communicate complex ideas effectively, and a passion for driving customer-centric outcomes.

Some of the key responsibilities include:

  • Developing and implementing customer experience strategies that align with organisational goals.
  • Collaborating with stakeholders to identify areas for improvement and developing solutions to address these gaps.
  • Designing and delivering training programs to enhance employee knowledge and skills related to customer experience.

The successful candidate will have the opportunity to work with a talented team of professionals who share a passion for delivering exceptional customer experiences. The role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Key Qualifications:

  • Proven track record of leading cross-functional teams to achieve customer experience objectives.
  • Strong understanding of customer experience principles and practices.
  • Excellent communication and interpersonal skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A collaborative and dynamic work environment.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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