Customer Experience Manager

1 week ago

Mullingar, Ireland beBeeLeadership Full time €40,000 - €55,000
Customer Experience Manager

Overview:

The ideal candidate for this role will be responsible for creating a welcoming environment for colleagues and customers. As the Shop Floor Manager, you will have responsibility for leading a team of people to deliver exceptional customer experiences. You will work closely with other leaders to ensure that our store is always well-managed, clean and safe.

Responsibilities:

  • Develop an inspiring and motivating leadership style that encourages teamwork and collaboration among team members.
  • Ensure all team members are fully trained and validated in their roles, providing ongoing coaching and support as needed.
  • Establish open channels of communication, promoting trust and transparency throughout the team.
  • Review sales reports, customer feedback, and operational systems to identify areas for improvement and implement changes as necessary.
  • Drive initiatives that promote zero food waste, ensuring effective inventory management and minimizing losses.
  • Lead by example, demonstrating strong time-management skills and prioritizing tasks effectively.
  • Recruit top talent for the team, seeking out candidates who share our passion for delivering exceptional customer experiences.
  • Collaborate with cross-functional teams to develop and implement strategic plans that drive business growth and customer satisfaction.
  • Proactively address customer complaints and concerns, escalating issues as necessary to ensure timely resolutions.

Requirements:

  • Strategic thinking and problem-solving skills, with the ability to analyze complex data and make informed decisions.
  • Excellent leadership and communication skills, with experience in building and managing high-performing teams.
  • Strong attention to detail, with a focus on quality and continuous improvement.
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Flexibility and adaptability, with a willingness to adjust to changing business needs and priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A collaborative and dynamic work environment.
  • Training and development opportunities to enhance your skills and knowledge.

About Us:

We are committed to creating a workplace culture that values diversity, equity, and inclusion. We strive to foster an environment where every employee feels valued, respected, and empowered to succeed. If you share our passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

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