Community Advocate

1 week ago


Limerick, Limerick, Ireland beBeeCommunity Full time €40,000 - €48,000
About Our Team

We're seeking a highly skilled Community Support Specialist to join our team of dedicated professionals. Our community support unit is all about delivering exceptional service and fostering meaningful connections with our clients.

This role involves assisting individuals in resolving their issues, transforming unhappy customers into loyal advocates. If you're always looking for innovative ways to solve problems with empathy and understanding, this could be the perfect fit for you.

Key Responsibilities:
  • Provide high-quality support across multiple platforms (email, chat, phone).
  • Show compassion to frustrated clients while solving problems and addressing unsatisfactory experiences.
  • Triage issues and escalate them when necessary.
Requirements:
  • Excellent English both spoken and written.
  • High proficiency using computers (typing, quickly navigating between various tools).
  • Ability to troubleshoot problems and find speedy resolutions.
  • Must work well in a collaborative environment.
PREFERRED QUALIFICATIONS:
  • Bachelor's degree or college experience preferred.
  • Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments.


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