Business Support Specialist

5 days ago


Dublin, Dublin City, Ireland beBeeCustomerService Full time €45,000 - €55,000
Job Description

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Key Responsibilities
  • Work in accordance with agreed guidelines, policies and procedures.
  • Providing excellent customer service to all networks customers.
  • Work as part of a multi-functional team and support all units within the division.
  • Actively sharing knowledge and expertise to foster team development.
  • Reporting – Producing accurate and timely reports to support business operations.
  • Facilitate and support others in achievement of team goals and contribute positively to the development of the team and self.
  • Providing clerical support to network supervisors, project leaders and managers.
Required Skills and Qualifications
  • A 3rd level qualification or equivalent work experience.
  • Full clean driving licence.
  • Working knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS, PHR.
  • Strong communication skills with a customer-focused mindset.
  • Ability to meet tight deadlines while maintaining high standards of accuracy and attention to detail.
  • A flexible approach to working.
  • Proven ability to work effectively within a team.
  • Financial awareness, including understanding of planned vs actual job costs, date management, and job closure processes.
Benefits
  • Opportunity to lead Ireland's transition to a net zero carbon future.
  • Career development through mentoring and training.
  • Corporate Social Responsibility Opportunities.
  • Sports and social clubs.
  • Networking opportunities.
  • Credit union.
  • Access to staff well-being programmes.
  • Generous parental leave entitlements.
  • Strong values-based and inclusive culture.
  • Strong commitment to diversity, equity and inclusion.
About This Role

This role offers an excellent opportunity for the successful candidate to develop/enhance a broad range of professional skills: In-depth knowledge of ESB Networks business; Strong Customer Service orientation and stakeholder engagement; Use of IT applications such as SAP, Excel, Word and other relevant systems.



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