Success Enablement Expert

7 days ago


Dublin, Dublin City, Ireland Servicenow Full time
About the Job

We are seeking a highly motivated and experienced professional to join our Customer Excellence Group as a Customer Success Guide. In this role, you will be responsible for driving customer success and platform adoption across EMEA, working closely with internal teams and stakeholders to deliver seamless customer experiences.

Responsibilities
  1. Serve as a customer advocate, onboarding customers and helping them achieve measurable outcomes.
  2. Partner with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
  3. Manage and nurture relationships to align customer needs with business outcomes and ensure ongoing value realization.
  4. Support customers to attend our workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
  5. Quickly resolve escalated customer issues by leveraging resources from across the company and maintaining high levels of customer engagement.
Requirements
  • Business-related degree preferred.
  • Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
  • Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.


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