Chief Collaboration Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeEngineer Full time €78,901 - €123,456
Unified Communications Engineer

We are seeking an experienced Unified Communications Engineer to own critical components within our global telephony and collaboration platforms.

This role will serve as the technical authority for a suite of enterprise collaboration tools, acting as the escalation point for complex technical issues, ensuring the stability, compliance, and security of core communication systems.

The position plays a central role in delivering both operational excellence and strategic projects across EMEA and North America.

Key Responsibilities:
  • Manage and support enterprise-scale unified communications services including Cisco Unified Communications Manager, Webex Collaboration Suite, Microsoft Teams, and Zoom.
  • Oversee integration between Cisco UC systems and Microsoft Teams.
  • Proactively monitor systems, respond to alerts, and take corrective actions to maintain service levels.
  • Lead the planning and implementation of system upgrades, new features, and security patches in alignment with compliance requirements.
  • Develop and maintain accurate technical documentation reflecting the live environment.
  • Contribute to the creation of global unified communications standards and best practices.
  • Manage hardware and software lifecycles to avoid end-of-life or unsupported system risks.
  • Provide technical escalation support, including occasional out-of-hours response.
  • Mentor junior engineers and share subject matter expertise across teams.
Required Skills and Experience:
  • Proven expertise in engineering and managing Cisco Unified Communications platforms.
  • Experience with Microsoft Teams calling, meetings, and video conferencing.
  • Solid knowledge of the Zoom Enterprise product suite.
  • Understanding of complementary UC applications such as voicemail systems, call logging, and compliant call recording.
  • Skilled in VoIP protocols (SIP, H.323) and technologies including CUCM, Cisco Expressway, CUBE, Session Border Controllers, and telecom carrier integration.
  • Competent in Cisco networking fundamentals (TCP/IP, DNS) and storage concepts (block and file protocols).
  • Experience working in highly regulated or financial services environments.
  • Familiarity with backup solutions in virtualised environments.
Preferred Qualifications:
  • Microsoft MS-700, MS-720, or MS-740 certifications.
  • Cisco CCNA or higher.
Personal Attributes:
  • Excellent communication skills, able to engage with both technical and non-technical stakeholders.
  • Self-motivated and proactive, capable of managing multiple priorities with minimal supervision.
  • Strong project management discipline, with the ability to deliver results in a structured, process-driven environment.
  • Detail-oriented, adaptable, and resilient under pressure.
  • Team player who thrives in collaborative, cross-functional environments.

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