Documentation Coordinator

2 days ago

Dublin, Dublin City, Ireland beBeeDocumentation Full time €35,000 - €45,000

We are seeking a detail-oriented and organized individual to take ownership of our internal documentation, project coordination support, and IT admin tasks. This role will play a key bridge between technical delivery and clear, usable documentation.

Key Responsibilities
  • Documentation Management: Manage the end-to-end documentation process across various initiatives, from project notes and system updates to process documentation and internal guides using agile principles and a structured approach.
  • Ticket Response and Documentation: Assist with triaging and responding to support tickets related to documentation, reporting, and project admin, documenting processes for systems like HubSpot CRM and Google Workspace.
  • Technical Documentation Creation: Own the creation and maintenance of clear, structured technical documentation across IT projects, systems, tools, and internal processes.
  • Project Coordination: Work closely with the IT team and project leads to capture project updates, decisions, workflows, and system changes as they happen.
  • Administrative Support: Respond to and track internal requests related to documentation, reporting, and administrative tasks.

You will be responsible for capturing project updates, decisions, workflows, and system changes, and creating clear, structured technical documentation.

Requirements
  • IT Fundamentals: Understanding of basic IT concepts, including systems, integrations, user access, and ticketing systems.
  • HubSpot Experience: Proven experience with HubSpot CRM, including managing data, documentation, and/or integrations.
  • Familiarity with IT Tools: Familiarity with Stripe, Sage Intacct, AWS Lambda, Slack, and Google Workspace is desirable.
  • Documentation Skills: Proven experience creating, editing, and maintaining technical or procedural documentation.
  • Communication and Organisation: Excellent written communication skills with strong attention to structure, clarity, and detail, and strong organisational skills to manage multiple priorities across different projects.

We value diversity and aim to create an inclusive environment for all employees.

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