Customer Support Professional

1 week ago

Dublin, Dublin City, Ireland beBeeService Full time €45,000 - €54,000
Customer Service Specialist Role

The role of Customer Service Specialist is a fantastic opportunity to provide exceptional support to our valued clients. As the first point of contact, you will be responsible for establishing and maintaining effective relationships with customers through efficient and professional service.

Key Responsibilities:
  • Act as the primary contact for customer inquiries and concerns;
  • Establish strong rapport with clients to deliver exceptional service experiences;
  • Process customer requests in a timely and accurate manner;
  • Represent our services and brand positively across all interactions;
  • Develop and maintain knowledge of our products and services to effectively promote them to customers;
  • Collaborate with internal teams to investigate and resolve customer queries;
  • Support the onboarding process for new clients;
  • Contribute to process improvements and projects to enhance overall service quality.
Requirements:
  • A third-level qualification in a business-related discipline;
  • At least one year of experience in a customer-facing role;
  • Excellent communication and interpersonal skills;
  • Persuasive and enthusiastic approach with the ability to build strong relationships with customers;
  • Ability to work independently and manage competing priorities;
  • Strong organizational and time management skills;
  • Proficiency in MS Office applications, including Word, Excel, Outlook, and PowerPoint;
  • A flexible and team-oriented approach to working.
What We Offer:

We provide a comprehensive benefits package and opportunities for professional growth and development. Our benefits include a competitive salary, annual performance-based bonus, flexible benefits program, employer pension contribution, and multiple insurance options.

Our learning and development programs are designed to support your career aspirations. You will have access to training and mentorship opportunities to help you excel in your role. We also offer a range of social and community initiatives to support your well-being and personal growth.

Important Information:

We are an equal opportunities employer and welcome applications from diverse candidates. We value diversity and inclusion in our workplace and strive to create a culture that is respectful and supportive of all employees. Appointment to this role is subject to the candidate's eligibility to work in Ireland.

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