Technical Cloud Advocate

6 days ago


Dublin, Dublin City, Ireland Amazon Full time

About Us

At Amazon Web Services (AWS), we are passionate about cloud computing and believe that world-class support is critical to customer success. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Job Description

This is a customer-facing role where you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Responsibilities

  1. On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat.
  2. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
  3. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.

About the Team

AWS values diversity and encourages candidates to apply even if they do not meet all of the preferred qualifications and skills listed in the job description.



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