Customer Experience Specialist

2 weeks ago

Cork, Cork, Ireland beBeeCustomerService Full time €35,000 - €50,000
Job Description

Customer Service Representative

This is an exciting opportunity to join a leading organization in the sales and customer service industry.

The ideal candidate will be responsible for providing exceptional customer service, responding to queries and resolving issues in a professional and efficient manner.

Key Responsibilities

This role involves:

  • Answering all calls and dealing with queries or transferring to the relevant department.
  • Handling customer inquiries, complaints, and feedback via phone, email, or chat.
  • Maintaining a clean and tidy reception area.
  • Greeting all customers in a polite and friendly manner.
Essential Competencies

The ideal candidate will have:

  • Excellent interpersonal skills.
  • Customer focus, with insights in relation to how we need to change to exceed customer expectations.
  • Ability to establish efficient administration processes.
  • Exemplary writing and communication skills.
  • Be innovative and forward-thinking.
  • Bring a positive and enthusiastic approach to the role.
  • Confidentiality and tact are essential.
  • Diplomacy is required.

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