Strategic Account Manager

3 days ago

Dublin, Dublin City, Ireland beBeeAccount Full time €90,000 - €120,000
Job Description

This role is designed for experienced professionals who excel in managing strategic accounts and driving customer success. The ideal candidate will have a proven track record of growing revenue, developing strong relationships with key stakeholders, and leading cross-functional teams to achieve business objectives.

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they're getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.

Responsibilities
  • Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth.
  • Build and foster deep relationships at all levels of the customer organisation, multi-tasking with customers to ensure alignment with their business goals and use cases and develop long-term partnerships.
  • Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
  • Partner with multiple internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
  • Create and deliver Executive Business Reviews, presentations and strategic consultations to align on goals, priorities, growth opportunities, and overall business vision to support optimal adoption of the HubSpot platform.
  • Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives — all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
  • Travel onsite to deliver strategic consulting engagements if needed, usually around 2-3 times yearly.

A personal investment in helping customers succeed.

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