Strategic Service Operations Manager

1 week ago

Dublin, Dublin City, Ireland beBeeServicemanagement Full time €80,000 - €150,000
Service Experience Leader - Channel & Automation

In this pivotal role, you will architect the foundation for intelligent services to scale, driving personalized, multi-channel service messaging across various touchpoints. As a seasoned Product Manager, you will own the orchestration layer powering service experiences, from building rules engines to defining priority logic for campaigns.


Key Responsibilities:
  • Design and execute consumer growth strategies from a service lens, enhancing signup, onboarding, and activation experiences.
  • Advocate for customer-centric solutions, ensuring they are scalable and impactful.
  • Develop KPIs and success metrics for growth initiatives, monitoring performance, and iterating for improvements.
  • Partner with design, engineering, service, and analytics teams to ship and iterate products.
  • Lead cross-functional reviews, influence decision-making, and manage interdependencies.

Requirements:
  • 8+ years of product management experience in fintech, e-commerce, or related industries.
  • Proven track record of launching performant products that drive business value.
  • Strong problem-solving abilities and strategic thinking.
  • Excellent verbal and written communication skills.

Preferred Qualifications:
  • Experience in SMB or Consumer growth.

Benefits:

At PayPal, we offer flexible work environments, employee stock options, health insurance, and more.


Our Culture:

PayPal provides equal employment opportunities to all individuals, regardless of age, color, national origin, citizenship status, disability, race, religion, sex, pregnancy, sexual orientation, gender identity, or any other characteristic protected by law.

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