
Customer Business Growth Manager
1 day ago
This role involves managing a customer base and driving retention, loyalty, and upsell campaigns to grow the business. The ideal candidate will have 3–5 years' experience in proposition, product, or commercial roles within telecoms, utilities, or banking.
Key Responsibilities:- Lead and execute base management strategies, retention campaigns, and lifecycle communications
- Create customer propositions based on deep insights and market trends
- Reduce churn and increase customer lifetime value across key segments
The successful candidate will be skilled in project and stakeholder management, with a passion for delivering excellent customer experiences. They will thrive in a fast-moving, collaborative environment.
Required Skills and Qualifications:- Strong knowledge of customer base management, CRM, and lifecycle marketing
- Proven ability to manage multi-channel campaigns (EDM, digital, social)
- Data-driven with a focus on delivering customer-centric outcomes
- Competitive salary and discretionary annual bonus
- Hybrid working in a city-centre location close to public transport links
- Mid-Senior level
- Contract
- Marketing
- Utilities
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