Exceptional Customer Support Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeAccount Full time €40,000 - €60,000
Job Title: Key Account Manager

Fonua is seeking a highly motivated and results-driven individual to join our customer operations team as a Key Account Manager. As a key member of the team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Main Responsibilities:
  • Create sales orders from current customer base, account managers and sales team with end-to-end management of orders
  • Support new customer onboarding process
  • Handle day-to-day customer queries ensuring all customers' needs are met and managed correctly
  • Handle sales queries ensuring all customers' needs are met and managed correctly and efficiently
  • Compile stock requests from sales team and coordination of PO requests
  • Quality Control Management of the orders processed
  • Call, Email & Ticket query handling
  • Responsibility for Customer communications
  • Liaise and coordinate with internal departments to resolve daily issues
  • Daily monitoring, management and maintaining of customer backorders providing daily updates to all relevant customers
  • Responsible for escalating all queries going outside of service level to Manager
  • Meeting administrative and targets as set by Manager
  • Ensure all Service levels are achieved and exceeded

Requirements:
  • High level of initiative and attention to detail
  • Ability to prioritize workload
  • Excellent administrative skills
  • Proficiency in MS Word, Excel, Windows
  • Ability to work under pressure within a team environment
  • Ability to meet deadlines and targets
  • Self-motivated individual with drive, enthusiasm and commitment
  • Excellent organizational, analytical and time management skills

Benefits:
Pension Scheme
Bike to Work Scheme
Gym/Wellbeing Contribution
Employee Purchase Scheme
Phone Repair Discount
Educational Assistance Program

Others:
Free Parking

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