Service Excellence Leader

7 days ago

Dublin, Dublin City, Ireland beBeeManager Full time €72,000 - €104,000

Job Description

">

We are seeking an experienced Service Delivery Manager to ensure a high standard of technical excellence in all aspects of service delivery for our managed services customer base.

The role will drive a highly available and secure Service and ensure all aspects of the delivery of our Services are in line with agreed SLA's and KPI's, the Service Management Office standard and customer expectations.

">Key Responsibilities:">
  • ">
  • Work with all technical departments to ensure delivery of managed services as appropriate, in line with agreed processes and SLA's">
  • Be the main point of contact for the day-to-day SLA management of all Service Delivery matters">
  • Escalate significant issues to the senior management Team as appropriate with potential courses of resolution on an as needs basis">
  • Build, Develop and maintain lasting client relationships">
  • Ensure the highest standards of change-control to ensure zero-impact on clients' business continuity">
  • Identify opportunities for development within the Client environment">
">

Required Skills and Qualifications

">Technical Requirements:">
  • ">
  • Minimum of 8 years of experience working in an operations service delivery environment. Preferably a technology services company">
  • Certified in ITIL (Information Technology Infrastructure Library) foundation or Practitioner level is desired">
  • Certification in Security is desirable">
">

Benefits

">

Joining us means stepping into a culture of innovation and collaboration. We offer competitive benefits packages and career growth opportunities.

">

About Us

">

We are a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing.

  • Service Excellence Leader

    1 week ago

    Dublin, Dublin City, Ireland beBeeOperational Full time €96,000 - €124,000

    Job Title:Service Excellence LeaderJob Description:You will play a pivotal role in shaping and delivering exceptional service across our organisation. You'll lead a broad portfolio of critical functions, including field service management, customer contact centres, warehouse operations, and project installations, ensuring seamless coordination and...

  • Service Excellence Leader

    6 days ago

    Dublin, Dublin City, Ireland beBeeDigitalTransformation Full time €98,321 - €121,234

    Senior Management PositionThis role connects the Shared Services Organization (SSO) with Business Process Outsourcing (BPO) partners and internal customers across business units. The role ensures service excellence by meeting contractual obligations, identifying stakeholder needs, and continuously improving performance.Key Responsibilities:Determine the...

  • Leader in HR Excellence

    6 days ago

    Dublin, Dublin City, Ireland beBeeEXCELLENCE Full time €100,000 - €120,000

    Job TitleDirector of HR ExcellenceAbout the OpportunityWe are seeking an exceptional leader to spearhead our HR Operations function.Key ResponsibilitiesDevelop and execute a comprehensive HR strategy aligned with business objectives.Lead transformation initiatives to modernise HR systems and processes, ensuring efficiency and compliance.Partner with senior...

  • Operational Excellence Leader

    4 days ago

    Dublin, Dublin City, Ireland beBeeLeadership Full time €97,000 - €145,000

    Customer Service ManagerMaintain high standards of service for external customers as a key leader and customer advocate.Develop strategies to enhance the efficiency and effectiveness of the Customer Service Operations team.Collaborate with product teams to create exceptional customer experiences, resolve issues, and drive organizational growth.Lead the...

  • Operational Excellence Leader

    1 week ago

    Dublin, Dublin City, Ireland beBeeStrategic Full time €90,000 - €120,000

    Operational Excellence LeaderAs a seasoned and strategic professional, you will lead our Audit leadership team to drive efficiency and shape the future of our service line.Key Responsibilities:Advise the Head of Audit on critical business decisions, providing valuable insights and recommendations.Identify operational inefficiencies and implement solutions to...

  • Leader of Operational Excellence

    1 week ago

    Dublin, Dublin City, Ireland beBeeAudit Full time €110,000 - €130,000

    The position of Chief Operating Officer – Audit requires a highly skilled professional to lead the success of our Audit business. As a trusted advisor, you will drive growth, improve efficiency and enhance stakeholder engagement.Key Responsibilities:Operational Excellence: Provide strategic insights, identify operational inefficiencies, and implement...

  • Cloud Excellence Leader

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeTransformation Full time €100,000 - €150,000

    Job OpportunityWe are seeking a seasoned leader to spearhead our Cloud Adoption initiative as the Head of Cloud Excellence. This role will play a pivotal part in shaping our Digital Transformation efforts, ensuring our systems remain available and secure by leveraging pioneering technologies and standard processes.Your Key Responsibilities:Lead a dedicated...

  • Service Delivery Excellence Leader

    2 days ago

    Dublin, Dublin City, Ireland beBeeLeadership Full time €40,000 - €60,000

    Client Service Manager Job DescriptionWe are seeking a dedicated professional to lead and support a team of Area Managers, ensuring top-notch service delivery across multiple client sites. The role focuses on maintaining strong client relationships, fostering team performance, and driving business growth.Key Responsibilities:Lead and support Area Managers...

  • Senior Service Excellence Lead

    1 day ago

    Dublin, Dublin City, Ireland beBeeExcellence Full time €39,000 - €42,000

    Service Excellence Leadership OpportunityThis is a challenging opportunity for an experienced service leader to drive IT service excellence in a global organization. The role involves refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs.The successful candidate will shape...

  • A Leader for Excellence

    6 days ago

    Dublin, Dublin City, Ireland beBeeLeader Full time €45,000 - €55,000

    At Tesco, we strive to create a positive impact on our customers and communities. We are committed to building strong relationships with our colleagues and customers, and we believe in creating an environment where everyone feels valued and respected.The role of the Convenience Store Manager is a key position within our organization. As a leader, you will be...