
Strategic Content Developer
6 days ago
As a content specialist at our organization, you will play a pivotal role in shaping the user experience by crafting high-quality help center articles and customer support responses.
With a strong background in technical writing and content strategy, you will work closely with our product and operations teams to develop clear, concise, and empathetic support messaging.
Key Responsibilities:- Draft, edit, and test help center articles and customer support responses based on content strategy
- Collaborate with cross-functional teams to author clear and effective support messaging
- Apply and maintain content standards and best practices
- Use data to inform content decisions and improve user experiences
Our ideal candidate has 5+ years of experience in a technical drafting or content strategy role, with a proven track record of delivering high-quality content under tight deadlines.
Additional qualifications include experience working with content management systems (CMS), project management tools, and proficiency in data analysis and XML editing.
Preferred Qualifications:- Experience working with Generative AI and LLMs
- Project management experience, with a focus on managing competing priorities and ambiguity
- Knowledgeable in data analysis and editing XML
We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.
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