Administrator for Patient Transport

Administrator for Patient Transport You will be responsible for taking incoming calls, booking hospital drives, sourcing drivers & responding to driver queries.  Title:Transport Service Administrator (For Volunteers)Reports to:Transport Service CoordinatorContract type:PermanentHours:Set days:Part time - 21 hours per week - 9am to 5pmMonday, Tuesday & Wednesday. Time flexibility requiredLocation:Office Days:Salary:The Society operates a hybrid working model with a combination of remote and in-person (Dublin 4 office) workingDublin 4 office attendance will be every Wednesday€31,500 per annum (FTE) full time equivalent€18,900 Pro Rata for part time hoursWho we are:Every three minutes, someone in Ireland hears the words ‘You’ve got cancer’. At the Irish Cancer Society, we understand the physical, emotional and financial impact a cancer diagnosis brings. And we are determined to do everything we can to help. As Ireland’s leading cancer charity, we work across every area of cancer – from prevention and early detection, through to end-of-life care. We make a positive impact for people affected by cancer every day: investing in life-saving and life-changing research; providing practical, financial and emotional supports; and driving improvements in public cancer services.At the Irish Cancer Society, we have a vision that by 2025, 3 out of 4 Irish cancer patients will survive their diagnosis and everyone affected by the disease will have access to world-class treatment, care and support. If you are passionate about supporting volunteers to deliver this award-winning service, are good at active listening, have an understanding of the difficulties patients face when going through a cancer journey and have administrative experience, this role is for you. Join us to change the lives of people affected by cancer in Ireland. What you’ll do: A cancer diagnosis impacts all areas of a person’s life. At the Irish Cancer Society, we aim to reduce this burden of cancer and improve the quality of life for everyone affected by cancer. To do this, the Irish Cancer Society provides a free transport service to referred patients, identified as being in need by our hospital partners. This service supports patients through the provision of a volunteer delivered, door-to-door transport service.As the Transport Service Administrator (Volunteers) you will be responsible for taking incoming calls , booking hospital drives, sourcing drivers and responding to driver queries. Main Duties & ResponsibilitiesVolunteer Driver SupportEnsure a person-centred approach is applied across all interactions with volunteer drivers and maintain a top-class volunteer experience for every volunteer driverAssist in the delivery of driver support sessions.Deliver a call-based support for new drivers to the serviceDeliver a call-based support for existing drivers to the serviceRespond to queries in an efficient and professional mannerDaily administration Create and process client drives on database (Dynamics);Source volunteer drivers for hospital appointments;Respond to driver queries in a timely manner;Ensure clients are informed as early as possible about driver availability.Create & maintain volunteer driver’s records including availability.Person SpecificationEmpathetic and compassionate: you will put the needs of the volunteer driver and the service first, demonstrating care and compassion toward all those you interact withA people person: whether taking a call from a distressed driver or from a family member, you understand what makes people tick and have an ability to create effective relationships.A great communicator: you are able to communicate effectively across multiple channels (face-to-face, over the phone, written, digital) and adapt your style to meet the audience where they are.Wonderfully Organised: you are able to maintain a large database and take pride in being detail oriented.A team player: you work flexibly and collaboratively within your team and are willing to support others where necessary. You work well with colleagues, building strong relationships.Technologically savvy: you’re comfortable using digital and technology tools. You will have a high level of proficiency in MS Office suite, and experience of working with CRM systems and databases. Experience with MS Dynamics an advantageQualifications and ExperienceYou will typically have a minimum of 3 years relevant work experience in an administrative, customer focussed delivery role. The Society measures experience based on the quality of the experience obtained, rather than in time passed and welcomes applicants at all stages of their career.Experience of working in a fast paced data entry and administration, with a strong emphasis on speed and accuracy of data entry.Experience working with volunteers or ability to demonstrate knowledge and understanding of volunteering, why people volunteer and how we can retain them and provide the best possible volunteering experience. GeneralThe Irish Cancer Society operates a no-smoking policy and the post holder must not smoke in the office or when on Society business outside the office.Be willing to occasionally work outside of normal working hours.All employees are required to be aware of their responsibilities towards health and safety and to adhere to fire regulations.This job description is not exhaustive; it merely acts as a guide and may be amended to meet the changing requirements of the Society at any time after discussion with the post holder.Maintain confidentiality at all times, and compliance with the Data Protection Act is an essential requirement.The closing date for applications is Monday 8th December 2025Please note all CVs are logged through a third-party system for processingThe Irish Cancer Society is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We know that the more inclusive we are, the better our work will be.WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIESSome of our benefits: 23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)Service Days - Additional days awarded to reflect long service with the Society.Sick Pay Scheme (following Probationary period)FlexitimeDefined Contribution Pension Scheme (after 6 months)Group membership for VHI and HSF (health plans)Bus/Rail Ticket Scheme and Cycle to Work SchemeDeath In Service Benefit (from commencement of employment)Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)Learning and Development ProgrammesEducational Assistance (Study and Examination Leave)Employee Assistance Programme (EAP)Optional Flu vaccine provided