Telemarketer

4 days ago

Dublin, Dublin City, Ireland Concern Worldwide Full time

Job Title: Telemarketer
Reports to: You will report to the Telemarketing Manager and Team Leader and work closely with colleagues in the Direct Marketing Executives, Donor Care team, and Fundraising Systems Team and wider Concern teams.
Terms: 12-month Fixed Term Contract
Location: Our office is located in Dublin 2 and the role will be in the office full-time.
We have 2 open vacancies for this position.
Salary: €27,342 - €30,380
Requirements: This role requires being in the office full-time.
Monday to Friday, from 10 AM to 6 PM.
About Concern:
Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world's poorest countries.
Concern's vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes.
Concern strives for a world free from poverty, fear and oppression.
Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First.
We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.
Role Purpose:
This role involves supporting the Public Affairs Department on different projects, by contacting donors in relation to cash/regular giving donations and non-financial support.
If you join us, this is what you will be doing:
To complete Telemarketing campaigns and reach key performance indicators.Contacting existing donors or prospects by telephone as part of a Marketing Campaign.To ensure that all calls made are in line with the procedures of Concern.To achieve productivity and ensure key performance indicators are met.To ensure accurate and complete information is captured in CRM systems.Attend campaign briefing and training and participate actively within the training environment.Maintain a professional and courteous manner when interacting with donors.Undertake specific tasks and projects as directed by the Telemarketing Project Manager.Additional duties as and when required.Role Holder Requirements:
Essential:
A background in fundraising.Min 6-12 months telesales & customer service experience preferably in a contact centre or telesales role.Previous experience of working to and exceeding targets.Excellent interpersonal and communication skills with the ability to work in a team.Excellent planning and organisational skills and a desire to develop in the role by engaging in training and accepting feedback and supervision from management.Strong negotiation and objection handling skills.Good IT skills with knowledge of MS Office, in-house databases, the Internet and able to analyse information.Friendly and professional telephone manner.Desirable:
Interest/Experience in international development.To apply: CVs should be submitted through our website at by the closing date.
Please note that Concern Worldwide does not provide Visa sponsorship.
Due to the urgency of this position, applications will be shortlisted on a regular basis and we may offer posts before the closing date.

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