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Senior Executive Assistant

3 weeks ago

Dublin, Dublin City, Ireland Intercom Full time

Overview
Senior Executive Assistant
role at
Intercom
.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.
Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What you'll do
Provide direct support to C-level leadership, ensuring their time and energy are maximised on the most important matters.
Manage high-volume, complex calendars with frequent reprioritisation, with the ability to strategically prioritise access to your Leaders based on their evolving needs.
Coordinate global travel with precision, delivering clear plans and a seamless, high quality experience.
Assist with organising successful leadership or departmental events, such as offsites.
Handle expenses and reimbursements within your leader's departments in an effective and timely manner.
Experiment with AI-powered tools to improve efficiency for yourself and your leaders.
Collaborate closely with other EAs within your team to cover absences and deliver cross-team projects.
Stay connected to the pulse of the business, building a strong internal network and surfacing relevant organisational context that may lead to blockers/reprioritisation.
Maintain the highest standard of professionalism and confidentiality in all matters.
Handle other operational and administrative tasks as required.
Thrive in a fast-paced, high-performing environment while contributing to a positive, energetic workplace culture.
Qualifications
5+ years' experience supporting C-level executives in a fast-paced environment.
Excellence in tactical administration — especially complex calendar management, travel logistics, and operational coordination.
Ability to prioritise your own workload to manage multiple requests from Execs or stakeholders at the same time.
High bar for professionalism and confidentiality.
Highly dependable, detail-oriented, resourceful, and consistent in execution.
Comfortable with ambiguity and the ability to stay calm under pressure.
Excellent communication skills, adapting to the style and needs of different stakeholders.
Interest in and openness to using AI tools to streamline and improve workflows.
Proficiency with Gmail, Google Calendar, Google Drive, Slack, and similar tools.
Bonus skills & attributes
Career-driven EA who takes pride in delivering operational excellence.
A strong interest in technology and some experience in this area.
Benefits
We offer a range of benefits.
If there's something important to you that's not on this list, talk to us
Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work
Pension scheme with match up to 4%
Life and health insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, plus 6 weeks paternity leave for fathers
Cycle-to-Work Scheme with secure bike storage
MacBooks standard (Windows available for certain roles)
Job details
Location: Dublin, Ireland
Employment type: Full-time
Seniority level: Not Applicable
Job function: Administrative
Industries: Technology, Information and Internet
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