Administrator - Learning And Development (Systems And Standards)

We would like to invite applications for the following full-time, permanent role
Administrator - Learning and Development (Systems and Standards)
Clontarf
Ranked 2nd in The Irish Independent "Ireland's Best Employer 2025" list
IWA is committed to promoting, maintaining, and adding to our diverse and inclusive work environment
The purpose of this role is to support managers and Learning Management System (LMS) users by providing information, advice, and resources as well as acting as LMS system admin, resolving issues related to training, user login, and course access.
You will also review system updates and provide guidance on using the system.
Liaison
For the successful implementation of this role there are a number of key relationships which should be fostered and developed.
Primarily these will be with Learning and Development team, Area Managers, Directors, Project Officers and Service Coordinators and as well as a variety of external stakeholders.
Main Duties and Responsibilities
Support managers and individuals by providing information, advice, and resources to LMS users.
Act as LMS System admin/ super user
Provide resolutions or recommendations on Learning Management System (SAP SuccessFactors)
Resolve User Issues with LMS.
Set up courses and modify course configurations.
Review new system releases.
Participate in system testing of new features and regression testing.
Provide System Tutorials via Teams or Video Links
Coordinate the transferring of training records or locating historical training records when required and updating LMS.
Ensure the effective administration of the department's Quality Assurance system.
Act as the main point of contact for all training queries and provide day-to-day administrative support in learning & development activities to learners and trainers.
Ensure correct records retention and storage for training records.
Provide monthly and other reports as necessary.
General administration duties related to the role.
To carry out any other relevant and appropriate duties as may be reasonably assigned from time to time by the Manager
PERSON SPECIFICATION
Training, Experience and Qualifications
Relevant qualification in Learning & Development or HR at a minimum of QQI Level 5 on the framework of qualifications
Experience in a similar Learning & Development environment, desirable
Previous knowledge of relevant ICT systems such as Learning Management Systems and CRM
Computer skills – PowerPoint, Excel, Word, Sharepoint, Power Apps, SAP (Success Factors).
Strong communication and interpersonal skills.
Knowledge and Skills
Excellent interpersonal skills and a strong knowledge of Microsoft Office suite are essential.
Flexible in approach with the ability to use own initiative.
Ability to build relationships and collaborate effectively with all employees across the organisation to support the ongoing learning and development needs.
Behaviours
Ability to work independently and as part of a team.
The ability to work on your own initiative and to contribute to a dynamic training team.
Highly organised with ability to work under pressure, prioritise & multitask.
Competencies
Communicating and Influencing
Customer Focus
Planning and Organising
Ability, Drive and Resilience
Remuneration & Benefits
*The current pay scale is subject to a 9.25% pay increase over the next 2 years (up to October 2026), aligning with the recent WRC agreement aimed at enhancing pay adjustments within Section 39 organizations.
Salary ranges from €27,473 to €42,805 DOE
Paid expenses and mileage
Excellent working conditions
Learning & development opportunities
25 days annual leave
Pension scheme available
Employee Assistance Service
The closing date for applications is Friday 12th September 2025
Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.
INDHP
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