Outsourced Activities Controller M/F

2 weeks ago

Dublin, Dublin City, Ireland Crédit Agricole Group Full time

Duties and responsibilities
The outsourced activities controller acts as a second line of defence (2.1) by monitoring and testing the performance, compliance and quality of outsourced activities delegated to partners (financial partners, third-party administrators and telemarketing providers).
Monitoring and testing of delegated activities to partners such as but not limited to: Sales and Distribution Processes, Subscriptions Process, Claims and Complaints Handling, Adherence to defined SLA's, Fraud, Freedom of Services (FOS) checks, AML checks, BCP checks, Data protection and Information technology and security.
Partner's
performance monitoring & reporting:
Analyse data from scorecards collected by the first line to monitor the partner's performance on the above-mentioned delegated activities
Deliver consolidated reports of 2.1 control results on partnerships
Liaise with Risk function to ensure control results are integrated into CACI's risk assessment and monitoring framework
Maintain strong communication with internal stakeholders to ensure continuous alignment with compliance standards and any new requirements
Partner onsite and/or remote controls:
Perform onsite and/or remote controls of partner processes, procedures and systems to ensure activities align with contractual obligations, quality and regulatory standards:
Pre control : Coordinate control preparation by leading contractual review, cross-departmental meetings, sample selection and assessment of issues raised
Control : Conduct meetings with relevant partner functions to assess processes, monitor performance and address issues identified during the pre-control phase
Post control : Debrief stakeholders and management team on potential gaps and results, draft detailed report to document results and measurement of key areas including risk assessment.
Assess the partner remediation plans followed up by the first line of defence in case of identified weaknesses and define the corresponding effectiveness
Monitor and assess additional ad-hoc gaps identified within different business teams
2. Processes and Procedures
Assist in maintaining up-to-date procedures due to operational changes or regulatory requirements
Identify system and process gaps and initiate the implementation of corrective measures
Participate in project work
3. Training
Providing some support on training and preparation of training programs
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