High Support Housing Case Manager, Dublin

High Support Housing Case Manager
Location: Dublin
Contract: Full Time, 2 Year Fixed-Term Contract
The purpose of this role is to work as a part the core DOSH team to support households with complex needs, prioritizing individuals with a history of long-term homelessness
What you will do: To work to standards of best practice within Focus Ireland
Work within the framework of the overall objectives of the DOSH team
To work within the overall policies and procedures of the Dublin Offsite Housing team and work in seamless partnership with the Focus Housing Association property management team
To provide a safe, welcoming environment for customers, including the provision of basic physical care and support within the service, respecting consumer choice and self-determination.
To establish trusting relationships especially with customers who are living on the streets or in temporary accommodation and who are unattached or out-of-home and engage them in work that enables them to move to a more stable lifestyle
To maintain a caseload of 10-12 customers, including undertaking assessments, referrals and support planning with as the lead agent using the Care and Case Management system and protocols and other tools as appropriate
To develop methods, structures and relationships to support the client with their individual housing, welfare rights and entitlements and to access move on accommodation.
To assist customers to create and sustain a home, implementing practices in line with tenancy settlement indicators.
The primary, but not exclusive delivery of this support being through face to face, in home visiting support
To work a 39 hour week as agreed with the Service Manager and Team Leader to meet the objective of the service.
To accompany and provide support to customers on appointments to other services i.e. doctors, counsellors, court etc.
To work and collaborate as part of a multi-disciplinary team and service support, utilising internal and external teams and agencies to deliver and coordinate wrap around supports
To work in conjunction with the Property team, supporting customers adherence to life skill development (home making skills) and built a positive relationship with their assigned housing officer, with a priority on paying rent, good tenancy/home management, reporting repairs and being a good neighbour.
To assist customers to integrate their lives within their local community, providing support in accessing clinical, medical and other support services.
To support customers in developing life skills, seeking out education, training and employment opportunities if and where they so wish.
To be responsible for keeping up to date casework records, daily logs and written assessments.
Inputting information on the Focus Ireland database and PASS.
To attend Team, Section, Divisional, Agency and external meetings, including handovers, and training as required
To meet regularly for supervision of work with your assigned Supervisor
To supervise students or volunteers as requested by assigned supervisor or Service Manager and Team Leader
To implement existing policies and procedures and to input into the development of new ones
To undertake such other duties as might be reasonably assigned from time to time in consultation with the Service Manager and Team Leader.
To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative What you will need: Qualification in social care at degree level, youth work or related discipline
Experience of working with customers are or have been homeless
Experience of working with customers identified as having a dual diagnosis
Experience of team working
Report writing abilities
IT skills
Experience of working and liaising with other agencies
Communication skills
Knowledge and understanding of homelessness and issues that affect people who are or have been homeless
Ability to plan and implement programmes
Flexibility
Full driver's license (Desirable)

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