Housing Officer

Direct message the job poster from Tuath Housing Association

Job Description: Housing Officer (ASB)

Responsible For: N/A

Location: All localities with hybrid working

Contract: Full Time Permanent

Job Summary:

As Anti-Social Behaviour (ASB) Officer you will work closely with customers, the RTB Team and relevant agencies including the Guarda to ensure that outcome focused, efficient and effective ASB services are delivered to reduce the impact of ASB across Tuath managed communities.

The postholder will ensure that we respond to customer ASB reports effectively, complete thorough investigations with appropriate actions taken to ensure that we're compliant with our policy, procedures and statutory requirements.

The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time. The post holder will be responsible for a combination of the objectives described below and annual KPIs dependent upon the requirements of the organisation.

KEY RESPONSIBILITIES (Functional):

• Operationally deliver an exceptional ASB Service in line with regulatory and legal requirements.
• Work in conjunction with other ASB Officers in handling a full range of ASB cases.
• Monitor your own performance and contribution towards achieving set KPIs and customer service standards.
• Build and maintain partnerships with internal teams and external stakeholders, including local authorities, Guarda, and community organisations.
• Make effective use of specialist equipment as necessary in conjunction with ICT such as mobile CCTV and noise monitors.
• Represent the ASB service in relevant hearings and stakeholder meetings, ensuring all legal and procedural requirements are met.
• Work with the RTB Team Leader and RTB Officers for administration of tasks associated to the Residential Tenancies Board.
• Ensure that effective ASB services are provided in line with Tuath Tenancy Agreements and statutory requirements.
• Ensuring that matters of safeguarding are reported to the relevant Housing Services Manager.
• Ensure the Customer Voice is at the heart of ASB service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
• Correctly ASB policies and procedures to ensure that operational activities are legally and policy compliant meeting the needs of our customers.
• Work in partnership with internal teams to ensure that the ASB services we provide are implemented on time and within budget, and that we continually strive to meet customer aspirations.

KEY RESPONSIBIITIES (Organisational):

• Provide input into the Operational plans.
• Adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
• Provide statistical data, information, and testimonials for annual report.
• In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
• Be pro-active in the development and maintaining of strong networks and relationships with colleagues and in other organisations and agencies, to ensure excellence in service delivery.

Health and Safety Responsibility

• To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
• Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
• are aware of and adhere to any specific instructions and use personal protective equipment where
• required.
• Ensure that team members are aware of any risks associated with their role, adhere to any specific
• instructions, and use personal protective equipment where required.

This job description is not definitive or restrictive and will be subject to periodic review.

• Seniority levelAssociate

• Employment typeFull-time

• Job functionOther
• IndustriesNon-profit Organizations, Housing and Community Development, and Housing Programs

Referrals increase your chances of interviewing at Tuath Housing Association by 2x

Get notified about new Housing Officer jobs in Dublin, County Dublin, Ireland.

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 2 weeks ago

Dublin, County Dublin, Ireland 2 days ago

Dublin, County Dublin, Ireland 3 weeks ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 week ago

Dublin, County Dublin, Ireland 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.