Associate Customer Success Manager
4 months ago
What you get to do in this role:
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
- Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
- Ensure customers are technically healthy and on the most recent version of our product
- Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
- Promote ServiceNow customer success stories and processes
- Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
- Work with ServiceNow teams to improve product adoption and increased footprint
- Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role you have:
- 2+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
- ServiceNow accreditations or certifications a plus
- Expectation to come into our office in Dublin 2-3 times a week
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
-
Customer Success Associate
2 weeks ago
Dublin, Ireland TalentSource International Full timeAre you passionate about connecting with top professionals worldwide? We are looking for a Customer Success Associate to help onboard industry experts to the Company's innovative platform! If you are a recent graduate ready to kick start your career & learn key fundamental skills in the business world, this role may be for you! Training provided. Key...
-
Customer Success Associate
4 weeks ago
Dublin, Ireland TalentSource International Full timeAre you passionate about connecting with top professionals worldwide? We are looking for a Customer Success Associate to help onboard industry experts to the Companys innovative platform! Do you have experience with outbound outreach? If you are ready to kick start your career & learn key fundamental skills in the business world, this role may be well...
-
Customer Success Associate
5 days ago
Dublin, Ireland TalentSource International Full timeStart date: January 2025!!Base salary + Competitive commission structure We are looking for a Customer Success Associate to help onboard industry experts to the Company's innovative platform! If you are a recent graduate ready to kick start your career & learn key fundamental skills in the business world, this role may be for you! Training provided. The...
-
Customer Success Associate
6 months ago
Dublin, Ireland Datadog Full timeCustomer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high...
-
Client Success Associate
2 days ago
Dublin, Ireland Pathway To Living Full timeClient Success Associate – Let's Grow Together!Are you ready to shake things up, create meaningful client connections, and be the driving force behind success every step of the way? We're a trailblazing Success Education company, and we're on the lookout for a Client Success Associate who's all about building rock-solid relationships and helping...
-
Customer Success Manager
2 weeks ago
Dublin, Ireland PRAGMATIKE Full timeJob Description: Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: SaaS specialized in outbound sales automation Responsibilities: Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.Champion the customer's voice and...
-
Customer Success Manager
1 month ago
Dublin, Ireland LEAP Legal Software Full time“I’m transforming new LEAP users into highly productive practitioners almost every day.”Customer Success Manager, Dublin Office You will ensure long-term retention of our customers, maximising their satisfaction of, and loyalty to, LEAP and minimising customer churn. You are an ambassador for LEAP & an expert in our software. You will be talking to...
-
Customer Success Manager, EMEA
6 months ago
Dublin, Ireland Notion Full timeAbout Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...
-
Scaled Customer Success Manager
6 months ago
Dublin, Ireland Notion Full timeAbout Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...
-
Customer Success Manager
6 months ago
Dublin, Ireland Datadog Full timeCustomer Success Manager (MENA) Dublin, Ireland As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...
-
Strategic Customer Success Manager
3 months ago
Dublin, Ireland MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Customer Success Guide
2 weeks ago
Dublin, Ireland ServiceNow Full timeJob DescriptionThis role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products...
-
Customer Success Guide
2 weeks ago
Dublin, Ireland ServiceNow Full timeJob DescriptionThis role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products...
-
Customer Service Associate
1 month ago
Dublin, Ireland Elevate Partners Full timeOur client a leading Wealth Management firm are currently looking to hire a Customer Service Associate. The successful candidate will be an organised individual with excellent communication skills.Role Duties: Act as a first point of contact for customers on all service related enquiriesEstablish and maintain effective relationships with customersResearch...
-
Enterprise Customer Success Manager
6 months ago
Dublin, Ireland Datadog Full timeEnterprise Customer Success Manager (DACH) Dublin, Ireland As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in...
-
Customer Success Manager
3 months ago
Dublin, Ireland MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Web3 Customer Success Specialist
2 weeks ago
Dublin, Ireland PRAGMATIKE Full timeJob Description: Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European Saas Responsibilities: Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...
-
Dublin, Ireland Cross Border Talents Full timeCareer Opportunity: Customer Onboarding and Success Manager (Italian-Speaking)Are you passionate about delivering exceptional customer experiences and helping clients achieve success? Were looking for a Customer Onboarding and Success Manager to join our team in Dublin, Ireland! If you're a proactive, client-focused professional fluent in Italian, this role...
-
Dublin, Ireland Cross Border Talents Full timeCustomer Onboarding and Success Manager (French-Speaking)We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland! If youre a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.Location: Remote within Ireland or...
-
Customer Service Associate
4 months ago
Dublin, Ireland Davy Group Full timeAbout us From day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range...
