Inbound Business Development Representative

3 months ago

Dublin, Ireland MarketStar Full time

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth 

About the Inbound Business Development Representative:
MarketStar is looking for motivated sales professionals to represent the leading customer engagement platform for marketing, sales, support and payments. Bird (formerly Message Bird) uses the power of AI and cutting-edge innovation to enable 25,000+ businesses to transform communications, workflows and customer engagement.

Bird have grown significantly since 2011, turning over $700 million in 2023, a 40% year on year increase.

As their footprints explodes and their technology continues to evolve, MarketStar will support the scaling of their global go to market efforts. This is a truly exciting project to be part of.

Location:Hybrid, Leopardstown, Dublin 18 (Tuesday & Thursday in office)

What Will You Do?

Adherence to daily, weekly, and monthly KPIs

Achieve individual targets and contribute to team and client’s overall goals

Learn quickly and maintain a current, comprehensive knowledge of client’s products and services

Serve as product and service advocate for the client building interest and awareness of client’s value proposition and assess mutual fit

Champion success stories and articulate the value to interested prospects

Maintain strong lead and opportunity hygiene by tracking activities and updating records in a CRM

Set appointments for sales teams according to specified qualification standards and maintain high engagement and conversion rates

Provide actionable insights to market trends, product feedback, customer insights, and learnings based on customer conversations.

Proactively look for problems that can be solved creatively and present recommended solutions

What Will You Need to Succeed?

Minimum 1 year experience in customer facing role, including elements of making recommendations to customers, supporting in the buying process, objection handling, and customer service skills.

Experience handling high volumes of incoming customer queries across various platforms and channels preferred

BA Degree/ Undergraduate degree or equivalent experience

Proficient in basic computer skills, Microsoft Office, GSuite, and general sales tools such as CRMs.

Fluent English Speaker plus additional native language requirements as needed

High confidence and ability to quickly build trust within the first call, with strong soft skills to drive impact on the spot

Exceptional listening skills combined with the ability to synthesize information

Strong organization and time management coupled with the ability to multitask and work under pressure

Strong attention to details and follow-through

Excellent written and verbal communication

Highly collaborative and highly organized individual

Ability to work to deadlines

What We Offer:

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including: 

Comprehensive VHI Health cover from day one

Structured training & career development opportunities

Education reimbursement

Paid birthday leave

Child/Dependent care reimbursement 

Personal Hardship Loan Program

Mental health and 24/7 employee assistance program

Bike To Work Scheme / Taxsaver Leap Card Scheme

Top-performer and tenure awards

The pay for this position is basic salary per annum of €35,000with an additional variable bonus component of €5,000. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

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