Current jobs related to Customer Experience Team Leader - Dublin - Aviva
-
Team Leader
5 months ago
Dublin, Ireland Ann Summers Full timeTeam Leader Dublin, County Dublin, Ireland, D01 V054 € - € Per Hour Permanent * Part time Posted: Thursday, June 20, 2024 DM1079415DubTL Documents Team Leader We’re on the hunt for a TEAM LEADER in our Henry Street store, someone who is results-driven and absolutely service obsessed! Could that be YOU? You’ll be accountable for leading the...
-
Team Leader
4 weeks ago
Dublin, Ireland TJX Companies, Inc. Full timeFrom designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving –...
-
Service Team Leader
4 weeks ago
Dublin, Ireland Oyster Recruitment Ltd Full timeOur client, a prestigious global HVAC company is looking for a Service Team Leader to join their team in Dublin.On offer: Competitive salary of up to €55,000 per annum with extensive benefits: Life cover, company heath care scheme, death in service, enhanced pension, purchase additional holiday and fantastic career progression opportunities.This is a...
-
Production Team Leader
3 months ago
Dublin, Ireland Siemens Healthcare Diagnostics Full timeProduction Team Leader Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer you a flexible and dynamic environment with opportunities to go beyond your...
-
KFC Team Leader
1 month ago
Dublin, Ireland EG Group Full timeJob description:Role: KFC Team LeaderLocation: 16 Westmoreland St, Temple Bar, Dublin, D02 TH63, IrelandHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: €13.50Bonus Scheme: Quarterly Bonus Incentive!Company: EG Group EG Group recruiting on behalf of YUM! At KFC, everyone gets a seat at our table. We feed our people’s potential –...
-
KFC Team Leader
2 months ago
Dublin 1, Ireland EG Group Full timeRole: KFC Team LeaderLocation: Greeg Court, 1 Parnell Street Retail Unit 1, Baile Átha Cliath, D01 TF70, Ireland Hours: Part-Time / Full-Time Hours Available / Permanent Hourly Rate: €13.50 Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group EG Group recruiting on behalf of YUM! At KFC, everyone gets a seat at our table. We feed our people’s...
-
Team Leader- Dublin
7 days ago
Dublin, Ireland ATC Computer Transport & Logistics Full timeATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong...
-
Team Leader- Dublin
3 weeks ago
Dublin, Ireland ATC Computer Transport & Logistics Full timeATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong...
-
Retail Team Lead
5 months ago
Dublin, Ireland Canada Goose Full timeJob Description The Team Leader is responsible for creating highly engaging customer journeys. Canadian Warmth “Expertise in any recommendation, warmth in every interaction ” is how Canada Goose brings those journeys to life. Ultimately, they are responsible for the quantitative and qualitative Key Performance Indicators (KPI’s) of the store....
-
Reception Team Leader
5 days ago
Dublin, Ireland Link Personnel Services Full timeLink Personnel are seeking applications for a Reception Team Leader for our client, a Global Law Firm based in Dublin 2. This is a great opportunity for a Corporate Receptionist to progress to a Team Leader role ensuring a 5* Client experience on behalf of the firm. Call Orla on for details Salary : to €43k Benefits: Pension, Healthcare, Bonus, Annual...
-
ER Team Leader
4 weeks ago
Dublin, Ireland Portfolio HR & Reward Full timeHR Advice Team LeaderPortfolio is thrilled to exclusively represent a trailblazer in HR, Tax, Health and Safety, and Reward services. Join the Advisory Department of this innovative, award-winning organization that is experiencing explosive growth and is part of a prestigious Global Group! As an HR Team Leader, you won't just be managing a...
-
Warehouse Team Leader
5 months ago
Dublin, Ireland GXO Logistics, Inc. Full timePay, benefits and more: We’re looking to offer a salary of €32,760 per annum. In addition, we offer 20 days annual leave (inclusive of bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance...
-
Reception Team Leader
1 month ago
Dublin, Ireland Staycity Group Full timeWelcome to Staycity Group, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with 32 exceptional properties across iconic European cities like London, Dublin, Berlin, Edinburgh, Paris and...
-
Team Leader with German
4 weeks ago
Dublin, Ireland Talent Trail Full timeJob DescriptionPosition: Team Leader with German Location: Dublin, Republic of Ireland Work model: Hybrid, 3 days per week at the office Employment type: Full-time Remuneration: €55,000.00 / year + Bonus potential up to 10000 EUR gross / year DUTIES AND RESPONSIBILITIES: ● Manage, mentor, and motivate a team of business development representatives to...
-
Team Leader with German
4 weeks ago
Dublin, Ireland Talent Trail Full timePosition: Team Leader with German Location: Dublin, Republic of Ireland Work model: Hybrid, 3 days per week at the office Employment type: Full-time Remuneration: €55,000.00 / year + Bonus potential up to 10000 EUR gross / year DUTIES AND RESPONSIBILITIES: ● Manage, mentor, and motivate a team of business development representatives to achieve...
-
Team Leader Fresh
7 days ago
Dublin, Ireland SuperValu Full timeThe role of the Team Leader will be to support the Store Management team by overseeing the running ofthe store at designated times, ensuring strong retail disciplines are in place and consistency of standards across the store. Key responsibilities of the role will be to provide: Assisting the Store Manager in the achievement Best Practice standards across...
-
Customer Experience Engineer
4 weeks ago
Dublin, Ireland myGwork Full timeThis job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S)...
-
Customer Experience Engineer
4 months ago
Dublin, Ireland Microsoft Full timeOverview Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to...
-
Customer Experience Specialist
5 days ago
Dublin, Ireland Flogas Ireland Full timeAbout the role: Flogas Enterprise Solutions is looking for a Customer Experience Specialist to focus on enhancing the overall experience of our gas and power customers. This role will engage closely with customers to understand and meet their needs, supporting them with tailored energy solutions and providing insights on trends and pricing. As part of our...
-
Customer Experience Agent
4 weeks ago
Dublin, Ireland Flogas Full timeAbout the Role:Flogas is seeking a highly motivated and customer-focused Customer Experience (CX) Agent to join our team. In this dynamic and fast-paced role, you will be the main point of contact for our LPG customers, spanning Bulk, Cylinder, Domestic, and Commercial segments. You will handle incoming enquiries, provide administrative support to the...
Customer Experience Team Leader
3 months ago
Aviva's Contact Centre team in Cherrywood Dublin 18 are looking for confident and engaging Contact Centre Team Leader. You will be leading a team with responsibility for the delivery of top-quality service to our customers. This is a 12 Month Fixed Term Contract.
The Contact Centre acts as a single point of contact for all interactions between customers and service teams within our life and pensions business. The Team Lead will be responsible for the daily running of the team, management of resources and working with customer experience teams to deliver an excellent service to our customer. In addition, you will drive top quality performance and support the training and continuous development of the team.
The position is based on site in our Cherrywood office, with an opportunity to benefit from Aviva’s smart working arrangements which offers a mix of home and office working.
While this role is in the greater Dublin area, it would suit those with customer service skills living in Wicklow/Kildare/north Wexford area also. We have free parking for staff who commute by car or motorcycle or there are public transport links close-by (the LUAS Green Line and 84a bus stop is one minute away).
Duties & Responsibilities:
Managing the daily running of customer service centre, recruitment, organising sufficient staffing to deal with customer demand Setting and meeting performance standards to ensure excellent customer service on telephone and email queries from customers Ensure all mandatory regulatory training and requirements are met by the team within the required timelines and embedding a strong focus and awareness of risk management across the team Manage performance and development plans for each team member ensuring any training gaps are covered. Identifying training needs through call and email quality and working closely with the trainer on this Coach and motivate the team to consistently perform at a high level by facilitating meaningful 1-2-1 feedback sessions including monthly sessions and yearly performance reviews Drive a strong customer focus through the team by leading by example, ensuring that the customer is at the heart of all your decisions Liaise with other team leads and managers in the business to develop strong relationships and improve efficiency across teams in Customer Experience Department Improve the customer experience by embedding an environment of first point resolution and ownership in the team Identify any procedures within the business that can be simplified for the benefit of the customer while ensuring that any new changes are rolled out to the team and implemented Focus on initiatives to maintain a positive team environment Govern the logging of errors, complaints and other risk events and ensure the team is compliant in this.Skills & Experience:
QFA or working towards Broad knowledge and experience in the life and pensions industry and knowledge of our current products, the business processes/products and platforms/systems is preferred Consistently demonstrate Aviva’s values and behaviours Understanding of the risks facing our business, and ability to call out risks and work to ensure relevant controls are in place where gaps are identified. Excellent verbal and written communication skills Strong problem solving skills Ability to quickly build positive relationships at all levels Good planning and time management skills High energy and passion for customer service and delivery Ability to work under pressure and meet deadlines in a fast paced environmentWhat will you get for this role?
A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days Free car parking Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme TaxSaver Travel Scheme Family friendly parent’s (matching paternity and maternity leave) and carer’s leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plansAviva is for Everyone
Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all.
We flex locations, hours and working patterns to suit our customers, business, and you.
Our smart working combines the benefits of flexibility with time together with colleagues.
We prefer all applications to be submitted online, however if you require an alternative method of applying, please contact
