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Ramp Manager

3 months ago

Dublin, Ireland Swissport Full time

Overview

Ramp Manager

Location: Dublin Airport

The Ramp Manager is a key senior strategic and operational management position within Swissport reporting to the Station Manager and working along side fellow department managers and will be responsible for the successful delivery of Swissport Operations at Dublin Airport. 

In this role you will be responsible for the operational excellence of Dublin, with oversight and responsibilities of our Ramp operations of Dublin Airport which are led individually by those teams.

You will ensure safe, profitable, high quality performance in accordance with customer expectations, strategy and plans. You will be responsible for providing and developing the leadership within the ramp operation. 

Responsibilities

The following responsibilities are associated with this job role:

Safety Leader

To implement, oversee and monitor all safety and security measures related to people, equipment, facilities and aircraft involved in the operation, driving a positive safety culture. To ensure that all people management practices, procedures and processes are implemented consistently across the station, To drive the achievement of the highest health, safety and security standards across all aspects of service delivery

Leadership and Management

To lead, guide, evaluate, and develop a team with operational responsibilities to ensure that the organization achieves its business objectives and complies with all relevant legislation and regulations.  To develop and maintain effective business relationships with all key stakeholders (customer airlines’ management, airport management, customs, various control authorities, immigration etc) to meet business targets  Deliver and support people engagement. Ensure recognition and performance management is intrinsic at all levels. To monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competences.  To manage /co-ordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards  To drive the achievement and continuous improvement of our customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken to ensure the requirements are consistently met or exceeded.

Quality Focus, Service Delivery and Operational Efficiency

To monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competences.  To manage /co-ordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards  To drive the achievement and continuous improvement of our customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken to ensure the requirements are consistently met or exceeded.

Relationship Builder

Successfully build relationships and trust within the business. Manage external relationships, particularly with existing and prospective key customer stakeholders to drive high levels of operational performance. Drive a customer centric culture through your teams, creating an environment that focuses on understanding our customers' needs and their changing business priorities to continually seek to create value and become a true partner of choice.

Qualifications

Skills:

Experience within the ground handling leadership of the airport.  Can communicate clearly with your people to help them understand Swissport Ireland and Global direction. Be able to build positive and trusting relationships. Be open to different opinions and seek a collaborative approach.  Embrace an ideas culture to enable teams to create an agile edge.  Promote flexibility, adaptability and agility in order to enable contingency time. Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.  Personal and professional integrity of the highest order  Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.

Experience/Education:

Extensive experience within ground handling and team leadership.

Competencies:

Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery. A minimum of 5 years’ experience with significant leadership of large teams. Fluent spoken and written English