Head of Business Performance

4 weeks ago

Dublin, Ireland 0307 eBay Europe Services Ltd Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the role and the team

The eBay Global Customer Experience (GCX) teamis responsible for building exceptionalcustomer service experiences for our buyers and sellers. The role we are hiring for is Head of Business Performance, which will lead the team of PerformanceAnalysts and will report into the Senior Director of Strategy, Innovation and Business Performance. This team is accountable forthe analysis, interpretation, and implementation of strategies to improve the overall performance of the organization. The successful candidate will align and consolidate reporting across all business units and contextualize the value that GCX adds to the wider eBay organization This position is full-time and located in our Dublin office.

What you will accomplish

Developing and implementing a consistent suite of performance reports and scorecards,that willdelivery a deep understanding and provide valuable insights into the key operational metrics.

Establishthe key performance indicators (KPIs) and metrics to set business targets and track progress against goals and objectives. Monitoringthese metrics and providing regular updates to management and partners.

Regular reporting on the business performance, interpreting the data and providingvaluable insights and recommendations to senior management. Consolidating and communicating performance results and supporting strategic plans throughout the organization.

Driving continuous improvementsin performance reporting to provideactionable insights and provoke innovation.

Creating and owning a clear governance structure for reporting, data management and scorecard metrics.

Defining clear project controls to track and monitorsuccess and insights from initiatives. 

Providingperformance recovery recommendations to relevant collaborators and senior leaders to support effective decision making.

Continual analysis of the macro environment, monitoring industry trends to find opportunities for GCX. 

Establishing and maintainingstrong working relationshipsacross Customer Service and eBay.

Delivering compelling data and insightsto senior leadership, to support quicker decision making and shaping Strategy and innovation.

Owning the business performance team of two direct reports encouraging collaboration, cultivating a positive and inclusive team aligned with GCX’s purpose and goals.

Demonstrating our Leadership Essentials to attract and engage phenomenal people, simplify and focus on what matters, drive diversity equity and inclusion, develop teams and individuals, and lead with agility and inspiration.

Working with team members across the organization to ensure alignment and build strong partnerships.

What you will bring

Exceptional leadership and influencing skills, with the ability to inspire change and build consensus across all levels of the organisation.

Excellent communicator, with the ability to deliver clear, persuasive and engaging presentations, effectively tailoring messaging to suit different partners.

Strong people leadership skills, aligned to our leadership essentials.

Skills in problem definition, synthesis & recommendation development.

Strong partnering and collaboration skills. 

Guide the team on appropriate use of systems and tools (such as SQL, Tableau, Micro Strategy and Excel) in relation to Performance Management, Analysis & Reporting.

+8 years experience as an Analytics / Reporting global leader with a degree in Computer Science or Engineering or related subject area, or equivalent experience.

+8 years experienceleading global teams of direct and/or indirect team members to deliver transformational results.

Experience working on broad/business-wide projects and initiatives working directly with senior management preferred.

Core Proficiencies in: Sophisticated Analytics, Data Sciences, BI, Process Optimization, & Operational Controls.

Exceptional business judgment and quantitative analytic ability.

Intellectual curiosity, passion for problem-solving, and comfort with ambiguity.

High energy and a desire to work in a results-oriented, fast growth environment.

Strong promoter of diversity and inclusion as a natural way of conducting business.

#LI-ML1

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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