SMB, Customer Success Engineer
4 weeks ago
We’re looking for a Customer Success Engineer to build, retain, and grow our SMB client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.
As a successful Customer Success Engineer, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.
This position will report to the Manager, Customer Success, and will be based in Dublin, Ireland. We’re looking for someone to join our team immediately.
What you’ll do:
Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
Develop and execute on-account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
Build trust and create meaningful relationships among champions and key executives within each account
Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives
Identify and forecast risk as well as growth opportunities within portfolio
Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
This position requires 15-20% travel to Procore offices, client sites, and more
What we’re looking for:
Bachelor’s degree is preferred or equivalent work experience
Account Management experience, preferably in a Saas environment
Ability to read, speak, and write in English
Strong empathy for customers and passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Innovative, persuasive, creative, and have a genuine curiosity about their clients’ business
Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change
Someone who works well within a team environment
Additional Information
Perks & Benefits
You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings:
Health:
Private medical insurance for yourself and immediate family with no excess payments
Life and income protection insurance
Quarterly wellness stipend
Wealth:
Company pension plan
Employee stock purchase plan
Leisure: 25 days of paid holidays per year (in addition to public and company holidays)
Enrichment: Employee learning and development programmes, and friends and family events
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against candidates or employees on the basis of gender, sex, national origin, civil status, family status, sexual orientation, religion, age, disability, race, traveler community, status as a protected veteran or any other classification protected by law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact benefits@procore.com to discuss reasonable accommodations.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.
-
SMB Solutions Engineer
3 weeks ago
Dublin, Ireland Procore Technologies Full timeJob Description Procore is looking for a SMB Solutions Engineer to serve as a technical subject matter expert and champion throughout the acquisition sales cycle in the small to midsize account segment. You’ll partner with the Account Executive team, helping to articulate Procore’s overall value proposition. As an SMB Solutions Engineer and trusted...
-
Commercial Customer Success Engineer
2 months ago
Dublin, Ireland Procore Technologies Full timeJob DescriptionWe’re looking for a Customer Success Engineer to drive the success of Procore’s Commercial customers. You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global...
-
Commercial Customer Success Engineer
6 days ago
Dublin, Ireland Procore Technologies Full timeJob DescriptionWe’re looking for a Customer Success Engineer to drive the success of Procore’s Commercial customers. You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global...
-
Manager, SMB Sales
1 month ago
Dublin, Ireland Procore Technologies Full timeJob DescriptionProcore is seeking a passionate Manager, SMB Sales to lead, mentor, and inspire a team of Account Executives focused on acquiring new SMB business. In this role, you’ll cultivate a high-performance culture grounded in accountability and support. You’ll develop key performance indicators (KPIs) for your team and guide them to meet and...
-
Manager, SMB Sales
1 week ago
Dublin, Ireland Procore Technologies Full timeJob DescriptionProcore is seeking a passionate Manager, SMB Sales to lead, mentor, and inspire a team of Account Executives focused on acquiring new SMB business. In this role, you’ll cultivate a high-performance culture grounded in accountability and support. You’ll develop key performance indicators (KPIs) for your team and guide them to meet and...
-
Commercial Sales Engineer
6 months ago
Dublin, Ireland Datadog Full timeCommercial Sales Engineer (Customer Success) Dublin, Ireland Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help...
-
Solutions Architect, AGS-EMEA-Field-SMB-SA
6 months ago
Dublin, Ireland Amazon EU SARL, Irish Branch - P81 Full timeAs a Solutions Architect at AWS, you’ll build technical relationships with customers of all sizes and operate as their trusted advisor, ensuring they get the most out of the cloud at every stage of their journey.You’ll manage the overall technical relationship between AWS and our customers, making recommendations on security, cost, performance,...
-
Senior Cloud Sales Manager
5 months ago
Dublin, Ireland Oracle Full timeWant to take the next step in your Technology Sales Management Career? Due to its continued success in exceeding expectations in the Cloud technology market, Oracle is recruiting a Sales Manager for the UK SMB Cloud Sales team. Prior experience in management is essential for this role. The UK SMB Prime Sales focuses on selling Oracle's leading...
-
Customer Success Guide
2 weeks ago
Dublin, Ireland ServiceNow Full timeJob DescriptionThis role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products...
-
Customer Success Guide
2 weeks ago
Dublin, Ireland ServiceNow Full timeJob DescriptionThis role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products...
-
SMB Account Executive
4 weeks ago
Dublin 1, Ireland Semrush Full timeHi there!We are Semrush, a global IT company developing our own product – a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our role SMB Account Executive (DACH) for those who can find a common language with anyone in the world.Tasks in the roleIdentify new opportunities & qualify leadsDrive a funnel of...
-
Azure Success Manager SMC
6 months ago
Dublin, Ireland Microsoft Full timeOverview This role is for the EMEA SMB and SMC-C organization, Azure Success Manager for Netherland out of Dublin. The Small, Medium, and Corporate (SMC) organization helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. One of the fastest growing customer segments in the...
-
Azure Success Manager SMC
6 months ago
Dublin, Ireland Microsoft Full timeOverview This role is for the EMEA SMB and SMC-C organization, Azure Success Manager for covering Portugal out of Dublin. The Small, Medium, and Corporate (SMC) organization helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. One of the fastest growing customer segments...
-
Azure Success Manager SMC
6 months ago
Dublin, Ireland Microsoft Full timeOverview This role is for the EMEA SMB and SMC-C organization, Azure Success Manager working from Dublin, Ireland responsible for area France. The Small, Medium, and Corporate (SMC) organization helps businesses achieve their digital transformation and business goals by helping customers with Microsoft solutions and partners. One of the fastest...
-
Enterprise Customer Success Manager
6 months ago
Dublin, Ireland Datadog Full timeEnterprise Customer Success Manager (DACH) Dublin, Ireland As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in...
-
Strategic Customer Success Manager
3 months ago
Dublin, Ireland MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Customer Success Manager
4 weeks ago
Dublin, Ireland LEAP Legal Software Full time“I’m transforming new LEAP users into highly productive practitioners almost every day.”Customer Success Manager, Dublin Office You will ensure long-term retention of our customers, maximising their satisfaction of, and loyalty to, LEAP and minimising customer churn. You are an ambassador for LEAP & an expert in our software. You will be talking to...
-
Customer Success Associate
2 weeks ago
Dublin, Ireland TalentSource International Full timeAre you passionate about connecting with top professionals worldwide? We are looking for a Customer Success Associate to help onboard industry experts to the Company's innovative platform! If you are a recent graduate ready to kick start your career & learn key fundamental skills in the business world, this role may be for you! Training provided. Key...
-
Customer Success Associate
3 weeks ago
Dublin, Ireland TalentSource International Full timeAre you passionate about connecting with top professionals worldwide? We are looking for a Customer Success Associate to help onboard industry experts to the Companys innovative platform! Do you have experience with outbound outreach? If you are ready to kick start your career & learn key fundamental skills in the business world, this role may be well...
-
Customer Success Associate
2 days ago
Dublin, Ireland TalentSource International Full timeStart date: January 2025!!Base salary + Competitive commission structure We are looking for a Customer Success Associate to help onboard industry experts to the Company's innovative platform! If you are a recent graduate ready to kick start your career & learn key fundamental skills in the business world, this role may be for you! Training provided. The...