Digital Account Management

This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Overview

Account Executive supporting our German 'Mittelstand' customer group

Our love for innovation, technology and doing meaningful work, is at the heart of everything we do at Microsoft, it is a shared passion that inspires our team and customers to think bigger. 

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of our SMC team, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

The Account Executive facilitates Microsoft to better serve our SMC-Corporate managed clients to realize their potential and help them on their Digital Transformation journey. The Account Executive adds value by developing and maintaining strong customer relationships, including building relationships with executives at the Chief-level (CxO) and other Business and Technical Decision Makers within the customers’ organizations. The Account Executive must effectively leverage all the digital tools and processes available and orchestrate the other team members to address customer needs and requirements. Additionally, the Account Executive engages with Partners to find the best solution to address the customer's needs.
 
This opportunity will allow you to accelerate your career growth, hone your solution sales and collaboration skills, and deepen your cloud expertise. This role is flexible; you can work up to (50% / up to 100% from home}

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

• Sales and negotiation experience with year-over-year growth
  • OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND sales and negotiation experience or related work or internship experience with year-over-year growth
  • OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND sales and negotiation experience or related work.
  • OR equivalent experience.
• Proficiency in German Language is a requirement

Additional or Preferred Qualifications (PQs) & Skills

• Strategic thinking & execution . Ability to develop sales and business strategy options, while also being able to successfully orchestrate & execute plans and build strong relationships.   

• High Performer .  Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.   

• Collaborative . Demonstrated experience of working cohesively with internal & external stakeholders to solve customer and partner issues, leverage best practices, & deliver results – underpinned with strong communication skills.

• Purposeful Planner & Executor  – Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met.   

• Disciplined Operator  – Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning.  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

• Customer Engagement
  • Central point maintaining strong customer relationships and advocates for customers within the organization/Microsoft.
  • Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
  • Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.
• Account Management
  • To listen and learn about the customer’s priorities and challenges and to consult on how Microsoft’s solve those challenges
  • Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
  • Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, cosell motions, and renewal maximizing customer business outcomes and experience
  • Understands and accelerates customer’s cloud strategy.
• Maintain Product, Solution and Industry Expertise - 
  • Proactively builds and maintains a strong knowledge of Microsoft's product landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a strong understanding of the customers' business strategy and the direction of the industry.
• Orchestration
  • Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities.
  • Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.