Renewal Sales Specialist

1 month ago


Dublin, Ireland Cpl Full time

Summary

  • Salary Range: Around â¬35,000 per annum base (negotiable depending on experience) + commission
  • Location: Dublin 15, Ireland
  • Model: On-site
  • Contract: Permanent, Full-time


My client is seeking to hire a motivated and proactive Customer Success specialist, representing the business to manage all post-sales, retention, and service requirements. Additionally, you will handle the day-to-day tasks that fall under the department. You will monitor post-sales success by proactively interacting with customers to mitigate issues and will always be on the lookout for growth opportunities.


Reporting to the department head, you will be a goal-driven client advocate, working with the tools and data at your disposal to best serve as a liaison between the customer and the company with account growth as the ultimate goal. 


Key Responsibilities:

·      Maintain relationships with customers assigned to them by the Customer Success Manager.

·      Monitor assigned customer activity related to the product or services they have subscribed to or purchased.

·      Aid assigned customers through onboarding, implementation, and training sessions as instructed by the CSM.

·      Monitor adoption rate, retention rate, customer satisfaction scores, churn rates, and other relevant metrics

·      Perpetually maintain efficient internal and external communications in a customer-goal-oriented manner.


Skills and Competencies

·      Minimum of 2 years of experience in sales, account management, or customer success

·      Highly driven and proactive with daily tasks.

·      Strong ability to build rapport quickly with customers from a call center environment

·      Good communication skills, maintaining conversations with clients in a diplomatic and goal-focused manner.

·      Strong analytical and goal-oriented mindset.

·      Good ITC knowledge and capabilities and ability to learn new software tools on the job.


Competitive base and strong OTE on offer. This is an office-based role close to the Blanchardstown area of Dublin. 


If you are interested in knowing more, reach out via mail - gabriel.mamaradlo@cpl.ie



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