Food and Beverage Assistant

5 days ago

Westport, Mayo County, Ireland Westport Estate & The Grace Full time

Nestled in the vibrant heart of Westport Town, Westport Estate is an iconic destination with over 300 years of history, now embarking on an ambitious new chapter. As we transform our brand and expand our product offerings, we are poised to become a premier cultural and historic landmark, not just in County Mayo but on the international stage. We are currently totally refurbishing our Hotel and are looking forward to the launch of the new Grace Hotel early 2026.  This exciting journey will elevate the Westport Estate experience, making it a must-visit destination for visitors from around the world. 

Job Summary: 

We are looking for a Food and Beverage Assistant to join our dynamic team. The successful candidate will assist in delivering exceptional dining experiences to our guests by providing efficient and professional food and beverage service. This role is for someone with a passion for hospitality, attention to detail, and excellent interpersonal skills. 

Principle Responsibilities  

  • Ensure service levels are of the highest standard and consistent in all food outlets. 
  • Welcome guests warmly, take orders accurately, and ensure timely delivery of food and beverages to enhance the guest experience. 
  • Assist in setting up dining areas, including arranging tables, linens, and cutlery. Ensure the area is clean, organized, and ready for service. 
  • Be familiar with the menu, including daily specials, to answer guest questions and make recommendations. 
  • Serve food and drinks in accordance with company standards and health and safety guidelines. 
  • Process guest payments accurately using the POS system. 
  • Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times 
  • Ensure the restaurant areas are clean and well presented at all times and assist with cleaning duties as and when required 
  • Deal with guest complaints in a friendly and efficient manner, always ensuring guest satisfaction and ensure that any guest complaints and comments are reported to management 
  • Work closely with kitchen and bar staff to ensure smooth service and address any issues promptly. 
  • Adhere to all health, safety, and hygiene regulations, including food safety standards. 
  • Monitor and replenish supplies, report shortages, and assist in inventory checks as needed. 
  • Ensure service levels are of the highest standard and consistent in all food outlets. 

This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing. 

Required Experience & Skills   

  • Previous experience in a similar role. 
  • Strong interpersonal and communication skills. 
  • Ability to work in a fast-paced environment while maintaining high-quality standards. 
  • Team player with a positive attitude and willingness to learn. 
  • Flexibility to work varied shifts, including evenings, weekends, and holidays. 
  • Experience of Cash handling and POS systems. 
  • Knowledge of Food Hygiene including HACCP. 
  • A passion for fresh food and service. 
  • The ability to manage in a diverse environment with a focus on client and customer  service. 
  • Advanced written and verbal communication skills. 
  • Ability to successfully implement positive changes. 
  • Hands on in the team mentality. 
  • Eligibility to work in Ireland 

 What's in it for you?

  • Subsidized staff accommodation (subject to availability)
  • Ongoing investment in your learning and development
  • Employee Assistance Program
  • Pension scheme
  • Staff discounts at Westport Adventure
  • Discounted rates with local businesses across Westport & Castlebar
  • Bike to work scheme

Westport Estate is an equal opportunity employer. We strive to create and maintain a diverse workforce where everyone is respected and included. 

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