Learning & Development Manager - Retail

3 weeks ago

Dublin, Dublin City, Ireland Primark Stores Limited Full time
Learning & Development Manager - Retail

Our Learning & Development teams are right at the heart of what we do. Surrounded by some of the best Learning & Development specialists in the industry, you'll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking team.

As a Learning and Development Specialist, you will be responsible for designing and delivering training programs to colleagues across all levels in our stores. Your role involves collaborating with Area and Store Managers, as well as management teams, to enhance the overall store operations. Key aspects of your work include fostering a positive learning culture, understanding the current and future capability needs of retail colleagues, and promoting ongoing professional development. Ultimately, your focus is on empowering colleagues' growth and ensuring exceptional customer experiences.

What You'll Get

The world is changing and it's important we support our colleagues. People are at the heart of what we do at Primark so it's essential we provide the right environment for you to perform at your best. That's why we offer benefits that put you first.

Some of our benefits are:
  • 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
  • Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
  • Primark Perks – Discounts with some local partner business to our offices
What You'll Do:
In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day:
  • Collaborate with the Team: You will work closely with the wider People & Culture (P&C) team and other retail functions to deliver exceptional learning experiences to all retail colleagues. Your role involves ensuring effective training and development opportunities.
  • Promote Continuous Professional Development: You will foster a culture of continuous professional development within the organization. Encourage employees to enhance their skills, knowledge, and competencies through ongoing learning initiatives.
  • Champion a Coaching Culture: You will play a key role in creating a coaching culture. This means promoting coaching as a valuable tool for employee growth, performance improvement, and skill development.
  • Source and Design Learning Solutions: You will identify, develop, and source solutions to address learning needs. Utilize both internal and external providers, managing the end-to-end process. Additionally, you'll contribute to designing global learning solutions and locally tailored blended learning programs.
  • Apply Adult Learning Theories: You will apply adult learning theories to ensure that employees get the most out of their development experiences. Tailor learning interventions to suit the unique needs of adult learners.
  • Manage Training Budgets and Digital Learning: You will manage training budgets, ensuring a cost-conscious approach to learning and development. Additionally, you'll leverage digital tools to create flexible and innovative learning programs.
  • Evaluate Learning Effectiveness: You will monitor how effectively learning has been transferred to colleagues at all levels, making data-driven decisions to enhance learning outcomes.
  • Stay Informed and Collaborate Globally: You'll keep up to date with business developments, changes, and retail priorities. Collaborate with the Global Retail L&D network to plan and progress future projects, representing the voice of ROI in these meetings.
What You'll Bring
Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:
  • You should have at least 2 years of experience working in an L&D role or handling L&D content within a broader position.
  • You will have experience in designing and delivering blended L&D interventions in a fast-paced, multi-site organization.
  • You have a creative and innovative approach to training.
  • You bring strong facilitation and coaching abilities.
  • You have excellent knowledge of digital content programs such as Articulate 360 (including Rise, Storyline 360, and Review). Familiarity with tools like Canva, MySimpleShow, or Vyond is desired but not essential.
  • You can communicate effectively and build relationships at all levels within the organization.
Ready? Good - because we can't wait to see what you can offer. You'll be joining a team of diverse, passionate, and talented individuals where you'll truly belong, collaborating on projects that will shape the future of our industry. If you're excited about this role but don't meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we'll help you develop yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.

ID: 127269BR
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