Learning and Development Administrative Officer

2 weeks ago

Dublin, Dublin City, Ireland Irish Wheelchair Association Full time
Learning and Development Administrative Officer

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Learning and Development Administrative Officer Dublin , Ireland Full Time Learning and Development

We would like to invite applications for the following full time, Permanent role, Clontarf, Dublin.

Position ID: P

Learning and Development Administrative Officer

Overall Purpose of Job

To support learners, managers, and Learning Management System (LMS) users by providing information, advice, and resources as well as acting as LMS system admin, resolving issues related to training, user login, and course access.

For the successful implementation of this role there are a number of key relationships which should be fostered and developed. Primarily these will be with Trainers, Area Managers, Directors, Project Officers, and Service Coordinators and as well as a variety of external stakeholders.

Main Duties and Responsibilities

Support managers and individuals by providing information, advice, and resources to learners.

Support the day-to-day operation of the learning and development department in compliance with department procedures.

Act as the main point of contact for all training queries and provide day-to-day administrative support in learning & development activities to learners and trainers.

Provide resolutions or recommendations on Learning Management Systems and platforms such as SAP SuccessFactors and Moodle

Resolve production issues related to training completion, course access and enrolment, user login, and duplicate profiles, etc.

Act as QQI Lead ensuring the effective administration of the department's Quality Assurance system.

Provide Guidance on bookings.

Ensure correct records retention and storage for training records.

Provide monthly and other reports as necessary.

General administration duties related to the role such as room bookings, invoicing and running training reports.

To carry out any other relevant and appropriate duties as may be reasonably assigned from time to time by the Manager.

PERSON SPECIFICATION Training, Experience and Qualifications

Relevant in Learning & Development or HR at a minimum of QQI Level 6 on the framework of qualifications or equivalent

2 years' experience in a similar Learning & Development environment

Knowledge of relevant learning technologies such as Moodle and SAP

Strong communication and interpersonal skills.

Knowledge and Skills

Excellent interpersonal skills and a strong knowledge of Microsoft Office suite are essential.

Flexible in approach with the ability to use own initiative.

Ability to build relationships and collaborate effectively with all employees across the organisation to support the ongoing learning and development needs.

A full driving license and own car is desirable.

Behaviours

Ability to work independently and as part of a team.

The ability to work on your own initiative and to contribute to a dynamic training team.

Excellent interpersonal and communication skills

Highly organised with ability to work under pressure, prioritise & multitask.

Communicating and Influencing

Customer Focus

Planning and Organising

Ability, Drive and Resilience

Paid expenses and mileage

Excellent working conditions

25 days annual leave

Access to Defined Contribution Pension scheme and group VHI & HSF Health Cash Plans

Employee Assistance Programme

Closing date of Applications is Friday 28th June 2024.

This job description is a guide to the general range of duties and is not intended to be either restrictive or definitive and may be subject to periodic review.

*The current pay scale is subject to an 8% salary rate increase in 2024, aligning with the recent WRC interim agreement aimed at enhancing pay adjustments within Section 39 organizations.

Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.

INDHP

First name

Last name

Address

Country

Email

Phone

Current company

Resume / CV

Do you have at least a QQI Level 6 in L&D or HR

Do you have experience in a similar Learning and Development role?

How would you rate you IT skills from 1-10, 10 being the best?

Do you have a full Drivers Licence and access to a car?

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