Office Administration Support

2 weeks ago

Dublin, Dublin City, Ireland Ecclesiastical Insurance Group Full time

Working hours: 35 hours per week, Monday to Friday

Location: Dublin (hybrid up to 3 days per week in the office)

About the role

Ecclesiastical Insurance Ireland, proud member of Benefact Group, seeks an experienced Office Administration Support to join the team in Dublin.

We are on the lookout for someone to provide essential office administration support to our underwriting team, ensuring top-notch customer service aligned with Ecclesiastical's commitment to excellence.

Joining our dynamic and forward-thinking Group offers an exciting path for career growth and integration into a purpose-driven organization.

Key responsibilities
  • Provide general office administration support, including:
    • Reception and phone coverage
    • Handling incoming and outgoing mail
  • Offer administrative assistance to the Underwriting team by:
    • Logging new business inquiries
    • Conducting data entry tasks
    • Completing underwriting checks (e.g. flood, credit)
    • Managing workflow allocation
    • Preparing reporting templates and letters
    • Performing other administrative duties as required
  • Organize, prioritize, and execute tasks efficiently to meet objectives and SLAs
  • Ensure data input accuracy and promptly address any quality issues
  • Identify and escalate anomalies in line with company policies
  • Develop strong internal relationships to deliver exceptional customer service
  • Act upon audit results to enhance performance and team effectiveness
  • Suggest enhancements to existing processes
  • Operate within regulatory guidelines and report any risks accordingly
  • Participate in project work as needed
Knowledge, skills and experience
  • Minimum requirement: Leaving Certificate or equivalent
  • Prior experience in data input
  • Strong attention to detail and accuracy
  • Demonstrated customer service skills
  • Proficiency in IT applications
  • Excellent verbal and written communication abilities
What we offer
  • Competitive salary package
  • Hybrid work model
  • Personal Pension contributions up to 12% by the employer
  • Potential for an Annual Bonus of up to 24%
  • Generous annual leave and public holidays
  • Health, wellbeing benefits, and insurance coverage
  • Support for personal development and professional qualifications
  • Exciting career advancement prospects
  • A positive work environment recognized for excellence in employee engagement
About us

We are a unique financial services organization, affiliated with the registered charity, Benefact Trust. Operating as a secure, professional, and award-winning entity, we take pride in allocating a substantial portion of our profits to charitable causes. Visit our 'About Ecclesiastical' page to learn more about our achievements.

Committed to making a difference

We believe that individuals seek meaning beyond just a job. Our company culture encourages employees to dedicate a day annually to support a charity of their choice through our MyGiving program, offering both practical and professional assistance.

Our team knows how to work diligently while also valuing a balanced lifestyle that prioritizes well-being, flexibility, and teamwork.

At Benefact Group, we strive to foster an inclusive culture where every individual is valued and respected. Our diverse community, encompassing varied backgrounds, abilities, and viewpoints, strengthens our organization. We welcome applications from all candidates.

If you require any assistance during the recruitment process, please inform us.

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