![Shutterstock Ireland Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Care Advocate
2 weeks ago
The Opportunity:
- Shutterstock is a global technology company that operates one of the world's largest markets for high-quality photos, illustrations, videos, and music used by various industries.
- Join our Customer Care Advocates team to assist customers via phone, chat, and email, providing exceptional service.
The day to day:
- Assist customers with technical, site, and account-related issues.
- Identify potential sales opportunities and refer them to the sales team.
- Show empathy and resolve issues promptly.
- Use retention strategies to nurture customer relationships.
- Handle all customer interactions professionally.
- Collect customer feedback for product improvement.
What you'll bring to the role:
- Handle high communication volume efficiently.
- Adapt to organizational changes smoothly.
- Exceptional writing skills and attention to detail.
- Minimum 2 years of Customer Service/Sales experience.
- Bachelor's degree from a 4-year institution.
- Bilingual in Portuguese, Spanish, and/or Russian is a plus.
Any of these would be a bonus:
- Experience with Salesforce.
- Knowledge of Adobe Photoshop and/or Illustrator.
- Understanding of stock photography licensing.
Shutterstock Values
- We are a unified team dedicated to providing exceptional experiences for our Customers and Contributors.
- If you are enthusiastic about your work and want to be part of an innovative technology company shaping leading products, we encourage you to apply.
Shutterstock is an Equal Opportunity Employer. We welcome all qualified candidates to apply, irrespective of background or demographics.
Reasonable accommodations are available for applicants with disabilities to ensure equal opportunity during the application and interview process.
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