Customer Support Administrator

3 weeks ago


Dublin, Ireland CEC Full time
About the Position: Customer Support Administrator at Controlled Environments Company

Controlled Environments Company (CEC) is the go-to supplier and solution provider for businesses operating in controlled environments. We are looking to add a Customer Support Administrator to our team based in Dublin 15. As the Customer Support Administrator, you will be instrumental in maintaining service levels and providing crucial support to our valued domestic and international clientele.

Responsibilities:

  • Cultivate and nurture strong business relationships with new and existing customers.
  • Efficiently handle customer purchase orders and inquiries via phone and email.
  • Address and resolve customer inquiries promptly and professionally.
  • Drive sales growth by capitalizing on upselling opportunities with customers.
  • Educate customers on the technical advantages of our product offerings.
  • Collaborate with colleagues who interact directly with clients to uphold stellar customer service standards.
  • Identify, document, and escalate customer concerns or patterns using the appropriate channels for resolution.
  • Keep abreast of product developments and customer-centric initiatives within our organization.
  • Provide regular reports on a weekly and monthly basis as needed.

Required Skills & Experience:

  • Demonstrated experience in a similar role or industry.
  • A zeal for delivering top-notch customer service experiences.
  • Previous exposure to working with multinational corporations is a plus.
  • Proficient in recognizing customer needs and ensuring their contentment with each interaction.
  • Confident in articulating the benefits and features of our product portfolio.
  • Strong communication, organizational, and administrative proficiencies.
  • Adaptability and a proactive approach to tasks.
  • Skilled in problem anticipation and solution generation.
  • Familiarity with Microsoft Office tools including Outlook, Word, Excel.
  • Experience with enterprise resource planning (ERP) systems like SAP is advantageous.


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