Client Services Executive

2 days ago


Dublin, Ireland Owen Daniels Consultancy Full time

Client Services Executive Permanent Position Salary depending on experience Global Logistics & Freight Specialists Dublin, Ireland ASAP StartOwen Daniels are partnered with a global logistics & freight specialist, who are seeking a Client Services Executive, on a permanent basis. In the role, you will respond in a timely and efficient manner to all enquiries, to ensure Clients’ expectations are met & exceeded, whilst promoting a positive client experience of the business. Client Services Executive Job DescriptionFirst point of contact for all client enquiriesResponsible for logging, progressing and resolving client enquiries & concerns within agreed timeframesProducing client reports (KPI) in line with their requirements on a daily/weekly/monthly basisDedicated point of contact for named contracts as agreed by line managerEscalating, where necessary any potential or unresolved issues to the management team on behalf of clientsBuilding & developing excellent working relationships with clients to ensure the business is the preferred Logistics SolutionAll associated administrative tasksAny reasonable request of managementResponding to clients within agreed timeframesProducing KPI Reports as defined by the contract requirements  Client Services Executive Essential Skills / Experience / Qualifications Minimum of 2 years in a client services environmentGood PC skills in all Microsoft Office packages (Essential) & WMS (Warehouse Management System – Desirable)Excellent communication skills both oral & writtenAttention to detailWorks well under pressure



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