Tenant Support Officer

7 hours ago


Dublin, Ireland FRS Recruitment Full time

The Role My client, a well-established non-profit organisation is seeking an experienced Tenant Support Desk Administrator to join their operations in Blanchardstown, Dublin 15. This is a full time, office-based, 12 month fixed term contract. As the Tenant Support Desk Administrator, you will be the first point of contact for a range of housing management needs, including rent management, repairs and maintenance, and tenant engagement initiatives, while delivering a friendly and proactive service to tenants. Tasks & Duties Tenant Support Desk Operations: Field and triage communications received by the Tenant Support Desk, ensuring timely and appropriate responses aligned with North & East operating policies and tenant's interests. Escalate issues to colleagues or external stakeholders as needed to facilitate resolution. Mission Integrity: Uphold the organisations mission of sustainable, income-based rental housing by fostering positive rent account relations with tenants and cultivating vibrant, pride-filled neighbourhoods. Collaboration & Service Standards: Work collaboratively with colleagues, operational partners, and stakeholders to maintain and exceed high service standards. Administrative Excellence: Support service delivery through effective data management, correspondence, and maintaining comprehensive administrative systems. Major Administrative Projects: Play a key role in managing projects such as processing household income assessments, fulfilling RTB regulatory requirements, and producing reports, newsletters, and other tenant communications. Tenant Engagement Support: Assist in preparing newsletters, publicity materials, and other resources to support the organisations Tenant Engagement Strategy and foster tenant awareness. Rent Management: Monitor rent accounts, ensure early notification of arrears, and implement rent arrears control procedures in partnership with Housing Officers. Update systems such as Civica Cx with accurate rent arrears actions. Tenant Communications: Coordinate the production and distribution of quarterly rent statements, advise tenants accordingly, and respond promptly to tenant correspondence, emails, and queries. Allocation Records & Tenancy Documentation: Maintain accurate applicant lists and tenancy allocation records, prepare and dispatch tenancy documentation, and ensure CX systems are updated regularly. Compliance & Reporting: Manage annual returns for allocations and lettings, ensure adherence to RTB, GDPR, and Housing Regulator standards, and support filing systems for compliance and operational efficiency. Community Engagement: Support community activities in designated estates and collaborate flexibly with team members to deliver excellent tenant-focused service. Operational & Safety Tasks: Perform tasks essential to the daily operations of the housing service, including health and safety duties, financial procedures, and participation in training and business development plans. Experience, Knowledge & Qualifications A minimum of two year's experience in a client-services or complex customer service role. A third level qualification in business administration, social/property or equivalent. Excellent customer service and administrative skills. Excellent interpersonal skills with a strong customer focus. Excellent communication skills both written and verbal. Experience of voluntarism, community participation, or social entrepreneurship is highly desirable Candidates must currently reside within a commutable distance with full working rights. For further information please contact Sabrina on Skills: tenant support officer housing services administration customer service reporting file management



  • Dublin, Ireland Oaklee Housing Full time

    Job Description Company information and introduction: JOB TITLE:Senior Property Officer DEPT:Operations REPORTING TO:Property Services Manager DIRECT REPORTS:Property Officers and Property Services Administrators HOUR PER WEEK:37 hours, Monday - Friday LOCATION:James Street. Oaklee also has a hybrid model in place. SALARY SCALE:L5P1 €63,594 L5P5 €70,230...

  • Housing Officer

    7 hours ago


    Dublin, Ireland Housing Association for Integrated Living Limited Full time

    Responsible/Reporting to:Head of Housing and Property Management Job purpose: Working as part of HAILs Housing Management Team you will be responsible for managing the tenancies and properties in your designated area, in accordance with the Organisations policies and procedures and contributing to the overall successful performance of the Team. You will also...


  • Dublin, Ireland Oaklee Housing Full time

    Job Description Company information and introduction: JOB TITLE:Senior Property Officer DEPT:Operations REPORTING TO:Property Services Manager DIRECT REPORTS:Property Officers and Property Services Administrators HOUR PER WEEK:37 hours, Monday - Friday LOCATION:James Street. Oaklee also has a hybrid model in place. SALARY SCALE:L5P1 €63,594 L5P5 €70,230...


  • Dublin, Ireland FRS Recruitment Full time

    This is an exceptional opportunity for a strong leader with housing or property management experience to join an established organisation as their first Chief Operating Officer Job Summary: Strategic Lead for Tenant, Housing, and Property Services This leadership role requires strategic oversight across tenant services, housing, and property management...


  • Dublin, Ireland FRS Recruitment Full time

    This is an exceptional opportunity for a strong leader with housing or property management experience to join an established organisation as their first Chief Operating Officer Job Summary: Strategic Lead for Tenant, Housing, and Property Services This leadership role requires strategic oversight across tenant services, housing, and property management...


  • Dublin, Ireland Dublin Home Support Full time

    Are you interested in a meaningful role in a non-profit community-based organisation? Dublin Home Support has been serving the community of north Dublin for over 40 years, delivering home support services to older and vulnerable people. We are looking for a dedicated and enthusiastic person with strong IT skills, good interpersonal skills and fluent English....


  • Dublin, Ireland Musgrave Limited - Group Full time

    Musgrave is one of the Europes most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 15 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market...


  • Dublin, Ireland UniJobs Full time

    Project Support Officer Unijobs on behalf of our public sector client have a requirement for a suitably skilled Project Support Officer to join their team. The duration of this post is 82 weeks initially with possible extensions thereafter. The role will be based onsite in Dublin 8. This is a Half Time Role. Working 17.5 hours per week (with potential to...


  • Dublin, Ireland Excel Recruitment Full time

    Facilities Coordinator Excel Recruitment is seeking a proactive and versatile Facilities Coordinator for our client in South Dublin. This role combines administrative tasks in head office with hands-on facilities management across a portfolio of retail properties. If you are IT-literate, highly organised and enjoy a mix of office and on-site work, this could...


  • Dublin, Ireland Cpl Resources - Office Support Full time

    Position: Litigation Legal Secretary Location: Dublin Employment Type: Full-time Experience: 2-3 years in a legal secretary role My client is looking for an experienced Litigation Legal Secretary to join their dynamic legal team. They are seeking a highly organized and detail-oriented professional to provide exceptional support to the litigation department....


  • Dublin, Ireland Reed Global Full time

    Property Legal Secretary Dublin 2 Firm Profile Legal Secretary - Commercial Real Estate Department We are seeking an experienced Legal Secretary to join our Commercial Real Estate Department. Our Commercial Real Estate Department provides legal services to a wide range of national and international clients, including developers, commercial landlords and...


  • Dublin, Ireland Cpl Resources - Office Support Full time

    Legal Secretary | Dublin | 35-40K My Client is looking for a Legal Secretary for a busy Dublin 2 Solicitors firm to provide support and general administrative assistance for a Conveyancing Solicitor / Litigation Solicitor. This is a great opportunity to work in a progressive Law Firm. Prior experience in a busy and demanding Legal Secretary role is...


  • Dublin, Ireland Cpl Resources - Office Support Full time

    Litigation Legal Secretary | Dublin | 35-40K My Client is looking for a Legal Secretary for a busy Dublin 2 Solicitors firm to provide support and general administrative assistance to the litigation fee earners teams. This is a great opportunity to work in a progressive Law Firm. Prior experience in a busy and demanding Legal Secretary role is preferred....

  • Personal Assistant

    7 hours ago


    Dublin, Ireland Cpl Resources - Office Support Full time

    I am looking to speak with experienced Personal Assistants for an opportunity based in Dublin 12. Candidates should be available for an immediate start and have experience in a similar role. JOB PURPOSE To provide comprehensive administrative support in a well-organized and timely manner to the Director of People and Culture and the wider People and Culture...

  • Office Manager

    7 hours ago


    Dublin, Ireland McCrae Consulting Engineers Full time

    McCrae Consulting Engineers are currently recruiting for a part time Office Manager to join our team. MCE is a growing Consulting Engineering practice currently employing 8 staff located in Dundrum Business Park. Our part time Office Manager role (5 mornings 9am to 1pm - with flexibility for the right candidate) is site based in our office in Windy Arbour....

  • Office Administrator

    7 hours ago


    Dublin, Ireland ProStaff Full time

    Job Title: Office Administrator D12 We are seeking a highly organised and motivated Office Administrator to join our growing team. In this role, you will be responsible for providing a wide range of administrative and clerical support to ensure the smooth and efficient operation of the Dublin office. Key Responsibilities: Manage calendars, schedule meetings,...

  • Compliance Officer

    7 hours ago


    Dublin, Ireland Savvi Recruitment Consultants Full time

    Compliance Officer Are you ready to play a key role in ensuring regulatory excellence within a dynamic financial services environment? Our client, a leading global organisation, is seeking a Compliance Officer to join their Regulatory team. This role offers a unique opportunity to work at the heart of compliance, driving effective implementation of...

  • Senior Administrator

    7 hours ago


    Dublin, Ireland Cpl Resources - Office Support Full time

    My client is looking to hire a process-driven administrator with excellent organisational skills for a temporary contract in Dublin 1. Candidates should have experience in a similar role. Role: 1. Generate monthly statistics and ad-hoc reports as required 2. Ensure that standard reports to all Committees are completed and submitted as per specified...

  • IT Support Engineer

    4 weeks ago


    Dublin, Ireland Reperio Human Capital Full time

    IT Support Engineer Contract | €200-€230/day | Dublin | HybridA client of mine is seeking a skilled IT Support Engineer to join their team in Dublin. This role will involve providing high-level technical support, managing key IT infrastructure, and contributing to various ongoing projects within a dynamic IT environment.Responsibilities: Provide Level 2...

  • IT Support Specialist

    4 weeks ago


    Dublin, Ireland Reperio Human Capital Full time

    IT Support Specialist Contract | €220-€270/day | Dublin | HybridA client of mine is seeking an experienced IT Support Specialist to join their Dublin-based team. This role involves providing Level 2 support across a variety of Microsoft and Windows platforms, resolving technical issues, and participating in system improvement projects in a hybrid work...