Service Advisor

6 days ago

Naas, Co Kildare, Ireland Toyota Naas Full time
Overview

Location: Toyota Naas

Job Type: Full-time

Schedule: Monday-Friday + 1 Saturday/month (9am-1pm)

Are you a skilled and customer-focused Service Advisor looking to take your career to the next level? Join our award-winning team, recently named Franchised Aftersales Operation of the Year by the Society of the Irish Motor Industry (SIMI). Toyota Naas is on the lookout for a passionate and experienced individual to join our dynamic Aftersales team. As the first point of contact for customers seeking motor servicing, you\'ll play a vital role in delivering the high standard of service and care that defines the Toyota brand.

Why Join Toyota Naas?

At Toyota, everything starts with #1. Customer First, #2. Respect for People, and #3. Continuous Improvement. We believe in developing our people the "Toyota Way" - through teamwork, learning, and Kaizen (continuous improvement).

We\'re offering more than just a job - we\'re offering a long-term career path with Ireland\'s most trusted automotive brand.

What You'll Be Doing
  • Be the friendly and knowledgeable voice answering service enquiries and bookings.
  • Handle all service and PDI (Pre-Delivery Inspection) bookings using Auto View.
  • Liaise with parts, sales, and workshop teams to ensure smooth day-to-day operations.
  • Check for outstanding recalls and update internal systems accordingly.
  • Ensure service appointments are managed efficiently - no overlaps, no delays.
  • Support workshop flow by communicating job priorities and requirements.
  • Consistently work towards meeting performance targets and customer satisfaction goals.
What We\'re Looking For
  • 2-3 years\' experience in a Service Advisor role within a busy main dealership.
  • A natural communicator with a customer-first mindset.
  • Excellent organisational skills and the ability to multitask.
  • Strong computer literacy and process orientation.
  • Sales-driven, confident in upselling services or products.
  • Familiar with warranty procedures and workshop systems.
  • A team player who thrives in a fast-paced environment.
  • Open to learning the Toyota Way, Kaizen, and Lean 6 Sigma methodologies.
Employee Benefits
  • 60% Staff Discount
  • Employee Rewards & Peer Recognition Schemes
  • Employee Referral Scheme
  • Bike to Work Scheme
  • Free On-site Parking
  • Career Development & Progression Opportunities

Ready to Start Your Next Chapter?

If you are enthusiastic, driven, and ready to be part of a company that values respect, excellence, and continuous improvement, we want to hear from you

Apply today and drive your career forward with Toyota Naas.

Please note: We do not require the assistance of recruitment agencies at this time.


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