Member Services Officer

1 week ago

Dublin, Dublin City, Ireland Irish League Of Credit Unions Full time

Finglas Credit Union is a not-for-profit, community-based credit union, committed to serving its members with integrity, professionalism, and care. Since its foundation, Finglas Credit Union has grown to become a trusted financial partner in the community, delivering exceptional value and service across its member base. With a strong focus on people, not profit, we aim to support the financial well-being of our members every step of the way.

The Role

Due to continued growth and development, Finglas Credit Union is currently inviting applications for the position of Member Services Officer. We are seeking both entry-level and experienced candidates who are passionate about member service and are keen to build a career in a financial services environment. This role will be based in either our main office in Finglas village or our sub-office in Charlestown Shopping Centre. This is a fantastic opportunity for individuals with a background or qualification in business or financial services who are looking to utilise and further develop their skills within a community-focused organisation.

Role Summary

The Member Services Officer will play a key role in delivering a best-in-class member experience in both frontline and back-office environments. Responsibilities include processing financial transactions (e.g. lodgements, withdrawals, loan payments), handling queries, supporting members, and promoting the credit union's wide range of financial services and products.

Key Responsibilities
  • Deliver a superior level of service to members in a timely, professional, and friendly manner.
  • Carry out daily member transactions, including account openings, loan processing, insurance services, and general enquiries.
  • Ensure compliance with policies and regulations, including Anti Money Laundering (AML) and Data Protection legislation.
  • Support the promotion of Finglas Credit Union's products and services that offer value to our members.
  • Accurately maintain member records and handle cash transactions diligently.
  • Contribute to a positive team environment, promoting the Credit Union's values and high-performance culture.
  • Providing cover as required between our main and Charlestown offices.
Requirements
  • A member-focused approach with a strong track record of excellent customer service.
  • Ideally, 3 years' experience in a financial, regulated, or customer-facing role.
  • A professional qualification such as QFA, CUA, or APA is desirable. Candidates without a qualification must complete two QFA modules within 2 years of employment.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and good keyboard/data entry skills.
  • Strong verbal, written, and numerical skills.
  • A proactive problem-solver with attention to detail and the ability to work on own initiative.
  • Adaptable and flexible in approach, with strong interpersonal and teamwork skills.
How to Apply

Interested candidates should submit a CV and cover letter by email to:
ceo@finglascu.ie
Closing Date: Monday, 30th September 2025
Please include "Member Services Officer Application" in the subject line of your email.
Shortlisting may apply, and assessment will be based on the information provided in your application.
Finglas Credit Union Limited is proud to support an inclusive and diverse workforce

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