Member Service Officer

1 day ago

Dublin, Dublin City, Ireland Metamo Dac Full time

About Us Progressive Credit Union is a not for profit, community-based credit union, dedicated to serving its 60,000 members with integrity and purpose.
With an asset size in excess of €230 million, the credit union has seen significant growth in recent years across its seven-branch network located throughout the north Dublin region.
We are seeking applications from individuals interested in an entry-level role in a financial services environment and wishing to utilise their existing education (ideally in business or financial services) within a community-based organisation.
Applicants should be motivated to learn and develop cross functional skills, committed to achieving high standards and be open to undergoing training to become a qualified financial advisor on commencement.
The role is permanent, fulltime (36 hours per week) and based in Baldoyle, with requirement to travel and work throughout the branch network.
Purpose of the Role The Member Service Officer will report to the Team Leader and will be responsiblefor delivering a best-in-class standard of member service in a frontline and back-office environment.
The successful candidate will be responsible for processing day to day financial transactions for our members, including loans and insurance, opening accounts, dealing with queries, and offering information and support as required.
The key purpose of the role is to support members, by providinga superior level of assistance and service in a timely and efficient manner,to existing and potential new members.This role will be responsible for promoting services and products that benefit members.
The role requires theMember Service Officerto have a professional manner and work effectively to ensure member satisfaction and ultimately member retention and repeat business.
Skills and Competency Requirements QFA / APA qualified or be open to completing qualifications with the credit union.
Ideally one year of experience within a cash handling, customer facing environment.
Member focused, with a proven track record delivering exemplary member service, maintain accurate, concise records in line with relevant data policies/procedures.
Excellent verbal, numerical and written skills, ability to update member data in line with Anti Money Laundering Legislation.
Communicate effectively and sensitively when responding to members face to face, on the phone and through email.
Detail oriented and well organized, able to work on own initiative.
Proficient in Microsoft Word, Excel, and Outlook applications, along with good keyboard skills.
A problem solver, with the ability to handle escalations effectively.
Flexible and adaptable to learn and work on different tasks, in different situations.
Approachable and friendly, with good teamwork and collaboration.
Promote a culture that reflects the Credit Unions values and encourages good performance and excellent member services.
Full clean driving licence and access to a vehicle are desirable as travel between branches may be required.
How to Apply Interested applicants should forward and up to date CV and cover letteron or before close of business on Tuesday, 23rd September 2025.
Progressive Credit Union Limited is proud to support an inclusive and diverse workforce.
A copy of our recruitment privacy policy is available on request.
Skills: Customer Care Cash Handling Admin QFA Financial Advice

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