Operations Manager

Overview

Belong To's vision is for a world where lesbian, gay, bisexual, transgender, and queer (LGBTQ+) young people are safe to shine and can confidently shape their own futures. We work with LGBTQ+ young people as equals to achieve our vision and create a society where we all belong. We do this through youth work, community engagement, changing attitudes, and research.

Our core values are those of inclusion, integrity, and respect, in an environment of honesty and openness. Our purpose is to create a welcoming, supportive, safe and fun space for LGBTQ+ young people. We are committed to collaboration and youth participation. We believe in solidarity and intersectional equality, and our work focuses on human rights and social justice. We are dedicated to continuous improvement in everything we do.

The Operations Manager will perform a key role in ensuring the smooth running of the organisation across its operations to ensure that the organisation achieves its objectives as set out in its strategy 2025-27. The successful candidate will be proactive and resourceful, highly organised, and will have experience coordinating activities and systems in a busy office environment.

Staff Benefits

Belong To provides staff members with an array of benefits and supports that increase their financial security, health, and well-being. We also support staff members to develop professionally and promote a healthy work life balance. Some of these discretionary benefits and supports include:

• Paid time off, including 26 holiday days, and following successful completion of probation access to our discretionary sick leave, parental leave, and bereavement leave schemes
• Educational assistance programmes (including paid study/ exam leave and an educational fund towards the costs of fees)
• An Employee Assistance Programme (EAP) covering you, and your loved ones.
• A death in service benefit which will pay a lump sum of x4 times your salary to your loved ones in the event of your untimely passing
• Family flexible working hours
• Hybrid Working arrangements
• Tax saver tickets and cycle to work scheme
• Staff coaching and mentoring programmes
• Staff training and development opportunities
• Staff wellness programmes
• Pension contributions (upon completion of probationary period)

Key Responsibilities and Duties

• Plan, develop and implement new administrative systems to improve efficiency and maintain robust internal capacity to achieve Belong To's vision.
• Plan and coordinate essential organisational services including reception, security, ICT, maintenance, mail, record keeping and archiving, cleaning, catering, waste disposal, and recycling.
• Ensure efficient systems are in place for cross-functional and inter-departmental collaboration.
• Manage all ICT and equipment for both office and home working.
• Ensure efficient management of all mail and deliveries.
• Ensure effective and efficient systems are in place for the management of office stocks and supply orders.
• Support the management of third-party contracts with service providers.
• Support the implementation of data protection policies.
• Manage repairs and maintenance of the office premises.
• Oversee and manage all matters relating to the rental of office space for the organisation and liaison with the landlord.
• Oversee the archiving of materials annually and maintenance of the organisation's archive.
• Line manage the Office and Administrative Services Executive.
• Support the implementation of all policies relating to Health and Safety.
• Support the induction of new staff.
• Support the search for a new premises for the organisation and the project to create a Dublin Youth Hub.

Note

This job description is not a definitive list of tasks; rather it is designed to give an overview of the job. It is envisaged that the post-holder will use their own initiative and develop the job under guidance so that the organisation's aims are achieved. It should be noted that the organisation is dynamic and fast paced and it may be necessary to step beyond the areas outlined above to support others from time to time.

Functional Competencies

Essential

• Proven experience in operations management.
• Demonstrable experience overseeing the planning and execution of projects that are delivered on time, within scope and on budget.
• Strong leadership and line management skills.
• Excellent organisational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft 365 suite.
• A commitment to LGBTQ+ inclusion, and to broader principles of diversity, equity and inclusion.

Desirable

• Experience in change management and process redesign.
• Understanding of sustainability and ESG principles.
• Experience working in a mission-driven, non-profit environment.
• Knowledge and experience of project management methodologies.

For the full role description and the application form, go to https://www.belongto.org/about/work-with-us/

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Non-profit Organizations