Customer Service Representative

2 weeks ago

Castlebar Municipal District, Ireland MCC Label Full time
Customer Service Representative, Castlebar
Client:

MCC Label

Location:

Castlebar, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

17f401b8f94b

Job Views:

7

Posted:

17.08.2025

Expiry Date:

01.10.2025

Job Description:

Description

Job Title: Customer Service Representative

Location: Castlebar

Reporting To: Customer Service Manager

Job Summary: To actively develop long-term relationships with an assigned client group by connecting with key business stakeholders. To liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of orders according to customer needs.

Key Responsibilities:
  1. Use the company system and various software packages to process customer purchase orders.
  2. Produce work instructions for release to production to fulfil customer purchase orders.
  3. Provide customer order confirmation in a timely manner.
  4. Ensure that pricing is correct at order entry to facilitate invoicing.
  5. Issue quotations to customers and follow up for customer feedback.
  6. Respond to customer inquiries.
  7. Maintain and update work instructions for assigned customer group.
  8. Maintain key data for assigned customer group.
  9. Provide information to CS Manager to facilitate KPIs and produce and circulate daily/monthly reports as required.
  10. Provide backup to other customer service functions including cross training.
  11. Attend daily meetings with various functions when required.
  12. Handle incoming phone calls to main switchboard.
  13. Carry out other duties that arise due to changing business needs within the Customer Service function.
Skills & Knowledge:
  1. Efficient oral and written communication skills.
  2. Computer literate with an intermediate or above level of Excel.
  3. Excellent attention to detail.
  4. Willingness to learn.
  5. People orientated, team player.
Education:
  • Leaving Certificate or equivalent.
Experience:
  • Previous Customer Service experience in a dynamic manufacturing environment is desired.

Multi-Color Corporation, Breaffy Road Business Park, Breaffy Road, Castlebar, Co. Mayo – F23 CP49

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