Guest Experience Manager

2 days ago

Cork, Cork, Ireland Adare Manor Full time

At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction - 3 Keys. From our Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team.

We are looking for a passionate and energetic individual with a guest-centric mindset to join our team as Guest Experience Manager.

Here at Adare Manor, we strive to 'create and deliver Beyond Everything experiences', and the Guest Experience Manager will drive this spirit across the entire resort. They will lead the Guest Experience & Guest Relations Team alongside the Director of Guest Experience, acting as their deputy in their absence to ensure each of our VIG (Very Important Guests) receives a truly exceptional experience at Adare Manor.

As Guest Experience Manager, You Will
  • Manage the Guest Experience Executives, Butlers, Coordinator, and Assistant Manager, ensuring all their daily tasks meet the highest standards.
  • Build relationships with guests through active lobby presence, pre- and post-stay communications, and supporting the wider Front of House operations.
  • Handle communications related to incoming VIG guests via phone & email. Manage the dedicated Guest Experience Coordinator, ensuring all VIG requests are promptly addressed.
  • Deputise for the Director of Guest Experience, ensuring the highest level of personalized service is delivered in their absence, maintaining the resort's core values: Grá, Pioneering, and Natural Engagement.
  • Serve as the key liaison with our most high-profile guests, delivering bespoke and intuitive services to meet all their needs.
  • Plan and execute special events at the resort, such as Christmas, Easter, Valentine's Day, and 4th of July celebrations.
  • Lead, mentor, and inspire the Guest Experience Executives, Butlers, Coordinators, and Assistant Managers to deliver Beyond Everything experiences.
  • Oversee and lead the Guest Relations Department, ensuring questions and queries are addressed promptly.
  • Maintain a genuine warmth and ability to build lasting relationships with guests, ensuring a seamless experience. Collaborate with all departments across the resort to coordinate guest stays and inspire the team to enhance service delivery.
Experience in a 5-star or luxury property is essential. A full clean European Driver's Licence is preferred.

You will report to the Director of Guest Experience and be part of the wider Rooms Division Leadership Team in their absence. This role will primarily involve 5 days over 7, with varying shifts. The responsibilities are not exhaustive, and additional duties may be assigned by leadership.

We offer exceptional working environments, development opportunities that are Beyond Everything, state-of-the-art equipment, as well as very competitive pay and benefits.
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