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Exceptional Guest Experience Coordinator

2 weeks ago

Cork, Cork, Ireland beBeeHospitality Full time €25,000 - €35,000
Job Description

We are seeking a highly skilled and experienced Front Office Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in ensuring their stay is smooth, enjoyable, and exceeds expectations.

Your responsibilities will include:

  • Welcoming guests warmly and creating a positive first impression.
  • Efficiently managing check-in and check-out processes.
  • Answering guest inquiries, resolving concerns, and providing local recommendations.
  • Processing payments and handling guest accounts.
  • Maintaining accurate records and ensuring a clean and organized front desk.
  • Collaborating effectively with other departments.
Requirements

To be successful as a Front Office Receptionist, you will need to have:

  • A genuine passion for hospitality and delivering exceptional guest experiences.
  • Excellent communication and interpersonal skills.
  • The ability to multitask effectively and prioritize tasks in a fast-paced environment.
  • Proficiency in hotel software systems (preferably HotSoft and Opera).
  • A positive and friendly attitude.
  • The ability to work collaboratively as part of a team.
Benefits

We offer a competitive salary and benefits package, including:

  • Opportunity to work in a dynamic and rewarding environment.
  • Training and development opportunities to help you grow your career.
  • Flexible scheduling options.
  • Team members discounts on accommodation, dining, and spa services.
  • Free Employee Assistance Programme.
  • Opportunities for promotion and transfer within the company.