Guest Experience Manager

7 days ago

Cork, Cork, Ireland beBeeReservation Full time €35,000 - €45,000
Reservations Role

This is a fantastic opportunity to work in the heart of Cork as a Reservations professional.

The hotel offers guests unrivalled views of the city and harbour, striving to create memorable experiences with luxury and comfort.

We aim to continuously innovate, offering the perfect balance of rest and play in a true urban escape.

Key Responsibilities
  • Processing of reservations, cancellations and modifications in a timely manner.
  • Handle guest enquiries relating to the hotel including reservations, dining, and general queries in a professional and efficient manner.
  • Respond to all guests/prospective guests' enquiries by email in a friendly, efficient and courteous manner.
  • Describe accurately all bedrooms, services and facilities in the hotel and be fully familiar with all room rates available as well as rates of all services/facilities that can be offered.
  • Proactively sell bedrooms at the best rate possible, ensuring that all opportunities to achieve upsell (upgrades, dinner, activities, etc.) are maximized.
  • Carry out all duties in line with departmental Standards Manual.
  • Have thorough knowledge and understanding of all standards of performance and delivery within the Rooms department.
  • Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
  • Be fully aware of any menu updates, hotel promotions, or special events.
Benefits Package
  • World-class employee changing facilities and a stylish employee restaurant.
  • Bespoke uniforms for all guest-facing employees.
  • Discounted HSF Health Plan.
  • Opportunities for learning and development.
  • Career guidance and coaching.
  • Trainee management development programmes.
  • Internships and work placement opportunities.
  • Graduate development programmes.
  • Employee wellness programmes.
  • Trained mental health first aiders and an employee assistance programme.
  • A free meal in our employee restaurant while on duty.
  • Free use of the Motion Health Club with facilities including a 20m indoor pool, sauna, steam room, and gym access.
  • Free weekly employee exercise class every Thursday morning.
  • Access to personal training and fitness assessments.
  • 25% discount off food in Panorama.
  • 25% discount off spa treatments at Bellevue Spa.
  • Access to the cycle to work scheme.
  • Access to the travel pass scheme.
  • Employee engagement and recognition programmes.
  • Referral reward scheme.
  • Opportunities to participate in sustainability and health and safety initiatives.
  • Social events and sporting activities.
  • Community engagement with our local community and charity partner.
Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitality

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