Recruiting Coordinator

Recruiting Coordinator (12 Month Contract) – Dublin, Ireland

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

We operate in a hybrid working model with offices in San Francisco, Chicago, Dublin, London and Sydney. You will be expected to be in the office in Dublin at least 3 days a week.

• Manage the end-to-end interview scheduling process, including candidate communication, interview panel coordination, and room booking. Ensure a smooth interview experience for candidates and interviewers.
• Support recruiters and hiring panels by opening, organising, and maintaining recruitment data in our ATS. Generate reports and provide data insights as required.
• Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.
• Facilitate on-site interviews, including greeting candidates, preparing interview spaces, and ensuring a welcoming office experience.
• Assist with posting job openings on various job boards and Intercom's careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.
• Assist with maintaining recruitment-related documents, templates, and processes. Help streamline and optimise recruitment operations, including organising recruitment events, managing recruitment campaigns, and coordinating with external vendors.
• Represent Intercom's mission, vision, and values with integrity, and help us attract AI-enthusiasts who are excited to shape the future of customer service.

• Minimum of 1 year of experience working with a fast-paced, high growth Recruiting team
• Strong attention to detail, high sense of urgency, and prioritisation and multi-tasking skills
• Affinity for improving and caring for the candidate experience
• Proficiency in multiple tools and systems: GSuite, Microsoft Office and applicant tracking systems
• Familiarity with our scheduling, recruiting and HR Systems (Greenhouse, Workday, Candidate.FYI)

• Competitive salary and equity in a fast-growing start-up
• We serve breakfast and lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Pension scheme & match up to 4%
• Life assurance, and comprehensive health and dental insurance for you and your dependents
• Flexible vacation policy
• Paid maternity leave, and 6 weeks paternity leave
• Cycle-to-Work Scheme with secure bike storage
• MacBooks are standard; we provide equipment to help you get your job done

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to an Equal Employment Opportunity policy.

Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.